L3 ICT Support Technician Apprentice – Rowlinson Group Limited – CW5 6BN - 18k – (36.5hrs) – Find an apprenticeship

Summary

You will be part of a small team reporting to the IT Support Manager, providing support to users, and assisting in the running and development of the IT infrastructure. Based in our Wardle office supporting local and remote users, located at home or at one of the company sites in the UK. On occasion you may need to travel to these locations.

Wage

£18,000 a year

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Training course

Information communications technician (level 3)

Hours

Monday to Thursday 08:30 to 16:40, Friday 08:30 to 15:55 with a 40-minute break for lunch. There may be occasions where you are required to work outside these times to meet the requirements of the group.

36 hours 30 minutes a week

Start date

Monday 18 August 2025

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main duties:

Provide first-call support for our users, ensuring all issues are logged. Issues are then resolved or escalated to the IT Support Manager or a third party
You will work on a range of projects including upgrading, installing, configuring, or decommissioning infrastructure technology
A full driving license and own transport is recommended due to the location of the site. Accessing infrastructure equipment may require you to work at height

The trainee will gain exposure to the following systems at Rowlinson:

Hardware:

Desktops
Laptops
Mobile phones
Printers
Networking equipment
Rack-mounted server hardware

Software:

Microsoft Office
FreshService Ticket System
Microsoft Teams
Cloud-based telephone system
Windows desktop
SharePoint
Windows server
Hyper-V
Sage X3
Exchange On-Line
MS SQL
Bespoke software (written in-house by our full-stack development team)

Where you'll work

Group Offices Green Lane Wardle
Nantwich
CW5 6BN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Information communications technician (level 3)

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What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Apprenticeship Overview:

Expected duration: 17 months
Apprenticeship level: Advanced (Level 3)
Programme: L3 ICT Support Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning.

The training covers the following core occupational duties:

https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2Position: Apprentice IT Technician

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Team working
Initiative
Willing to learn
Time management
Positive attitude

Other requirements

It is an advantage to have GCSE’s 9-4 grades or equivalent including English and Mathematics to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two, you may also apply for this apprenticeship. A full driving license and own transport is recommended due to the location of the site. Wardle is a rural village located on the A51 between Nantwich and Chester. The address is: Rowlinson Group Offices, Gate 2, Green Lane, Wardle, Cheshire, CW5 6BN. You must meet the following eligibility criteria to apply for the role: - Be at least 16 years of age - Have been a UK/EEA resident for the last 3 years - Hold valid residency status - Have the right to work in the UK

About this company

Rowlinson Group is a privately owned £60m turnover business with over 300 employees across four sites (Wardle, Crewe, Thetford and Tartu, Estonia). The Rowlinson Group of companies are: Rowlinson Garden Products: Garden Products provide manufactured and merchanted goods to companies such as B&M Stores, Wickes and B&Q. Rowlinson Packaging: Packaging manufacture pallets and packing for the food, agricultural, chemical, pharmaceutical and manufacturing industries. Garden Street: An internet-based retailer of garden products and furniture.

Company benefits

• Holiday: 23 days plus bank holidays • Company pension scheme • Death in service benefit • Free parking • Salary £18,000 • Casual dress

After this apprenticeship

This role leads to a full-time job after the apprenticeship completes.

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