Digital & AI Support Apprentice

Summary

You will provide digital and AI support, ensuring efficient use of Microsoft 365, AI tools such as Microsoft Copilot, SaaS applications, and data systems. The apprentice will champion digital transformation by assisting teams in troubleshooting issues, boosting productivity, and fostering innovation through emerging technologies.

Wage

£15,704 a year

Check minimum wage rates (opens in new tab)

Training course

Data technician (level 3)

Hours

Monday to Friday, 8:30am - 5pm (flexible).

40 hours a week

Start date

Thursday 7 August 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Respond to helpdesk queries using ticketing systems.
Diagnose and resolve digital issues for internal and external stakeholders
Maintain professional communication and represent the organisation's digital brand
Support team productivity by promoting effective use of Microsoft 365 and Copilot
Help users manage and collaborate on digital files, data, and templates
Provide guidance on using digital tools across business functions.
Assist in the support, integration and documentation of SaaS and applications
Contribute to sustainability and transformation initiatives using digital tools
Help ensure secure data storage, backup, and compliance with handling procedures
Support risk mitigation related to data loss and assist with system optimisation
Use data to help inform decisions and improve business performance
Deliver basic training and digital tool coaching to colleagues and stakeholders
Promote continuous learning and support digital upskilling across departments
Advocate for AI literacy by helping teams adopt and use generative AI tools
Stay informed on emerging technologies and contribute to innovation initiatives

Where you'll work

Trident Park Trident Way
Blackburn
BB1 3NU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

QA LIMITED

Your training course

Data technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Source and migrate data from already identified different sources.
Collect, format and save datasets.
Summarise and explain gathered data.
Blend data sets from multiple sources and present in format appropriate to the task.
Manipulate and link different data sets as required.
Use tools and techniques to identify trends and patterns in data.
Apply basic statistical methods and algorithms to identify trends and patterns in data.
Apply cross checking techniques for identifying faults and data results for data project requirements.
Audit data results.
Demonstrate the different ways of communicating meaning from data in line with audience requirements.
Produce clear and consistent technical documentation using standard organisational templates.
Store, manage and distribute in compliance with data security standards and legislation.
Explain data and results to different audiences in a way that aids understanding.
Review own development needs.
Keep up to date with developments in technologies, trends and innovation using a range of sources.
Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
Operate as part of a multi-functional team.
Prioritise within the context of a project.
Source and migrate data from already identified different sources.
Collect, format and save datasets.
Summarise and explain gathered data.
Blend data sets from multiple sources and present in format appropriate to the task.
Manipulate and link different data sets as required.
Use tools and techniques to identify trends and patterns in data.
Apply basic statistical methods and algorithms to identify trends and patterns in data.
Apply cross checking techniques for identifying faults and data results for data project requirements.
Audit data results.
Demonstrate the different ways of communicating meaning from data in line with audience requirements.
Produce clear and consistent technical documentation using standard organisational templates.
Store, manage and distribute in compliance with data security standards and legislation.
Explain data and results to different audiences in a way that aids understanding.
Review own development needs.
Keep up to date with developments in technologies, trends and innovation using a range of sources.
Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
Operate as part of a multi-functional team.
Prioritise within the context of a project.

Your training plan

This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.

Accelerate AI adoption
Streamline productivity
Champion innovation

The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, well-being, and readiness for assessments.

Apprentices will learn to use a variety of tools and technologies, including:

Microsoft 365
Microsoft Copilot
SaaS (Software as a Service) applications

Requirements

Essential qualifications

GCSE in:

3 of any subject (grade 4+ (A* - C))
Maths & English (grade 3+ (D or above).)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Problem solving skills
Analytical skills
Team working

Other requirements

About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

About this company

Hippo Vehicle Solutions are leaders in the motor industry. Set-up in Lancashire in 1906, they have been trading in the area since. With decades of experience, they are a car finance company that has gained a firm reputation for fairness, value and customer service. As a result, they are one of the fastest growing car finance companies in the UK, an award-winning national company with sites across the UK.

Company benefits

Modern office with chill-out spaces. Flexible working hours. After-work social events. Annual summer soiree and Christmas party. Private health cash plan. All bank holidays off.

After this apprenticeship

An opportunity to be offered a full-time, permanent role in the company with an enhanced salary and benefits package on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: