Business Administration Apprentice

Summary

City of York Trading are looking for a Business Administration Apprentice for our busy WorkwithSchools team, who provide supply teachers and school support staff to Yorkshire schools. If you're well-organised, have experience in customer service and a keen eye for detail, then we want to hear from you.

Wage

£19,292.84 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, between 8.30am - 5.00pm.

37 hours a week

Start date

Monday 11 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Our busy, friendly, WorkwithSchools team provide a wide range of staff to schools – from supply teachers and teaching assistants, to school administrators and caretakers.

You’ll be trained to provide administrative support to the team, helping to clear new candidates for work, updating compliance for existing staff and managing client bookings using our specialist database. These are some of the duties:-

Adding new candidate applications to the database
Sending for references and carrying out other compliance checks
Updating database records to clear candidates for work
Contacting existing candidates to update their compliance checks before expiry
Answering general telephone enquiries and taking messages for other team members
Adding school bookings received by phone and email to our database
Searching the database for suitable staff, offering work and sending booking confirmations
Updating the database with changing candidate availability
Working with the wider team to share details of candidates, clients and bookings
Sending out training course booking information and updating candidate training records
Helping compile weekly statistics on bookings and candidates
Assisting with some events such as candidate open days and socials

Where you'll work

29 Castlegate
York
YO1 9RN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

VQ SOLUTIONS LTD

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

After the initial induction period in the office, homework may be available to enable apprentices to study days at home if required, or a quiet room can be made available on-site.

More training information

Training Provider VQ Solutions Ltd.

Requirements

Essential qualifications

GCSE in:

English (grade Level 4)
Maths (grade Level 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Initiative
Patience
Willingness to learn
Confidence

Other requirements

As an apprentice, you’ll get hands-on experience. You’ll gain new skills and work alongside experienced staff.

About this company

Based in York city centre City of York Trading's specialist education recruitment brand WorkwithSchools provides supply teachers and support staff to a wide range of local schools, colleges and nurseries. Please visit our website for more details ;

http://www.workwithschools.co.uk (opens in new tab)

Company benefits

Profit-related pay scheme. Dog-friendly office in central York. Perkbox benefits, including discounts and rewards. Comprehensive Employee Assistance Programme. Workplace pension.

After this apprenticeship

Potential for employment within the company on successful completion of this apprenticeship and support with further training
Potential for other employment on successful completion of this apprenticeship in a Business Administration role

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