Apprentice Administrator Apprentice

BAR 02 LTD

Stone (ST15 8LL)

Closes in 12 days (Sunday 20 July 2025 at 11:59pm)

Posted on 7 July 2025

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Summary

The successful candidate will handle customer enquiries across channels, manage website content and SEO, support marketing efforts, boost social media presence, coordinate oxygen machine rentals, and schedule equipment dispatch and returns. This could lead lead to a permanent position for the right person.

Wage

£11,934 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 10:00-16:00. Times may be varied slightly to suit applicant.

30 hours a week

Start date

Monday 28 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Handling customer enquiries via telephone our websites, chat and email.
  • Inputting products, images and descriptions onto various Company websites.
  • Inputting keywords into websites and optimising websites
  • Assisting with direct marketing activities, emails posting and mailshots etc.
  • Increasing the Business profile on Social Media using Facebook, Twitter, TikTok Instagram etc.
  • Liaising with Customers regarding oxygen machine rental, Booking in Rental Agreements and sending agreements to Customers.
  • Scheduling outgoing equipment rentals and arranging returns.

Where you'll work

Unit 5A
Mount Industrial Estate, Mount Road
Stone
ST15 8LL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NEWCASTLE AND STAFFORD COLLEGES GROUP

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • 20% off the job training
  • Customer service practitioner - https://skillsengland.education.gov.uk/apprenticeships/st0072-v1-1

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Team working
  • Initiative

About this company

Trading as The Oxygenstore we are a small Family owned and run Business. Our registered office is based in Stoke on Trent and our main warehouse and offices based in Stone. We supply medical oxygen related products to the Healthcare sector, to Hospitals and Nursing Homes and directly to the end user. We also supply international oxygen bar services to the events industry. The Business operate several websites including theoxygenstore.com, oxygenbars.co.uk and baro2.com

https://www.theoxygenstore.com/ (opens in new tab)

After this apprenticeship

  • We are a small but rapidly expanding business and offer the opportunity to develop as our Business grows.
  • We envisage that the successful applicant will become a permanent and important part of our Team following the completion of the apprenticeship and offer the opportunity to grow alongside our business. 

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The Apprenticeship Hub

apprenticeships@nscg.ac.uk

01782 254287

The reference code for this apprenticeship is VAC1000329654.

Apply now

Closes in 12 days (Sunday 20 July 2025 at 11:59pm)

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