Level 3 ICT Support Apprenticeship

Summary

Are you passionate about technology and eager to launch your career in IT? Do you love solving tech problems and helping others? If so, this Apprentice IT Support Technician role is the perfect opportunity for you! You’ll get the chance to develop real world IT skills, troubleshoot hardware all while earning and learning!

Wage

£15,000 a year

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Training course

Digital support technician (level 3)

Hours

Monday - Friday 8:30am - 5pm.

37 hours 30 minutes a week

Start date

Thursday 24 July 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work:

Assist in the day to day support of IT equipment, including desktops, laptops, tablets, printers, and interactive whiteboards.
Provide technical support to staff and students by troubleshooting and resolving hardware, software, and network issues.
Help with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices.
Monitor and maintain the network infrastructure, including switches, routers, and Wi-Fi access points.
Assist with setting up new IT equipment for staff and students, including user accounts and profiles.
Help maintain inventory records of IT equipment and software licenses.
Assist in the management of user permissions and access to school systems and services.
Support the team in ensuring that all IT systems and services are running smoothly and securely.
Provide support during school events and activities that require IT assistance.
Collaborate with other members of the IT team to ensure timely and efficient resolution of technical issues.
Assist in keeping the school’s IT systems up to date, including applying software updates and patches.

Where you'll work

Northampton
NN1 1EQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LEARNING FOR FUTURES LTD

Your training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Your training plan:

All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments.
More training information:

Wise Origin is a national training provider which was established in 2006.
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
Throughout the program, you will receive dedicated support from your tutor to ensure your success.
Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard.

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4 or above)
Mathematics (grade Grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills

About this company

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

https://wiseorigin.co.uk/ (opens in new tab)

After this apprenticeship

Ongoing career development and progression opportunities upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

Wise Origin

Elsie Spruce

elsie.spruce@wiseorigin.co.uk

07746954536

The reference code for this apprenticeship is VAC1000329602.

Apply now

Closes in 13 days (Thursday 17 July 2025 at 11:59pm)

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