Business Administrator Apprenticeship

Summary

We’re seeking an energetic and proactive individual to support our Account Management team. This role is ideal for someone personable and organised, as will be involved in a wide range of tasks from handling projects to supporting customer communications. This would be a great first step into an office based role.

Wage

£15,000 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 08:30 - 17:00.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

First line support for Account Managers
Basic administration duties and call handling
Handling incoming/outgoing mail
Managing stock and office supplies
Updating databases and systems
Log, acknowledge, issue, process and chase information packs
Opening and capturing data from returned packs Proof reading and data amendments
Monitor, maintain and update the MIS system
Supporting account managers with weekly and ad hoc print & mailing account management requirements
Handling enquiries from the public

Where you'll work

10 ACORN BUSINESS PARK
HEATON LANE
STOCKPORT
SK4 1AS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE TRAFFORD AND STOCKPORT COLLEGE GROUP

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 5)
Maths (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Number skills
Team working
Computer Literate
Proactive attitude
Task Driven
Interest in Print & Marketing

About this company

Print Image Network is a leading provider of print management solutions, serving both private and public sector clients. Our commitment to excellence has been recognised by being awarded 2025 customer services team of the year by PrintWeek, whilst also being highly commended in the 2025 company of the year category.

https://printimagenetwork.com/ (opens in new tab)

After this apprenticeship

Upon successful completion of the apprenticeship, there may be an opportunity to transition into a permanent role such as Client Services Administrator.

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