Business Administration Apprentice

Summary

First Intuition are a well-established national accountancy training and apprenticeship provider based. The company has enjoyed fantastic growth, particularly in its apprenticeship business, over the past few years and is now requires a Business Administration Apprentice to join the Essex team.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Salary will be reviewed annually

Training course

Business administrator (level 3)

Hours

Monday to Friday 8.30am to 4.30pm with 30 mins lunch

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties and responsibilities to include:

• Dealing with student queries via email and phone
• Meeting and greeting students and clients in centre
• Keeping up to date with, and advising students and clients on the various qualifications andcourses First Intuition offer

Course & Systems Administration:

• Processing course bookings
• Ordering stock for courses, monitoring stock levels, and managing the receipt and distribution of stock when it arrives in centre
• Setting up courses on First Intuition course booking system (Access Planit) in line with brochure publication deadlines
• Monitoring class attendance, including distribution of daily registers and absence reports.
• Setting up report templates for upcoming courses
• Assisting with brochure production and review
• Responding to requests for student information from internal/freelance staff in line with GDPR guidelines

Exam Administration:

• Responsible for setting up Computer Based Exams (CBE) exams on the booking and exam systems
• Ensuring CBE room is set up prior to each exam session including checking correct hardware and software is available and working
• Invigilating exams
• Setting up course and mock exam sessions and notifications on learning portals
• Inputting course/mock/real exam results

Centre Administration:

• Ensuring student common room, kitchen and classroom areas are tidy, clean and set up appropriately for all upcoming courses/events
• Undertaking First Aider/Fire Warden duties (Training will be provided)

Apprenticeship Administration:

• Administration of apprenticeship sign up process and ensuring all data complies with government and First Intuition requirements
• Processing other changes including change of employer, restarts, transfer of training provider, changes to prices/extension to programmes/study planner changes
• Supporting communications of programme details to learners during their programme including dates for forthcoming courses.
• Supporting employers with recruitment of apprentices
• Tracking, monitoring and support apprentices who have left their programmes early or have completed their programme and maintaining and reporting the destination data.
• Registration of End Point Assessments for apprentices
• Assisting the Operations Team Leader with administration, internal auditing and reporting duties
• Supporting additional work as required by management from time to time
• Supporting set up and on going maintenance of learner records on the CRM and learning platforms
• Ensure digital apprenticeship service is maintained and liaise and support clients with registering on the system, reserving funding for non-levy apprenticeship
• Attending and assisting at careers fairs and internal Apprenticeship Summer Schools

Where you'll work

5th Floor Halford House
Coval Lane
Chelmsford
CM1 1TD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESSEX COUNTY COUNCIL

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training via ACL (part of Essex County Council training division) through tutor led training sessions and online delivery monthly

More training information

In house soft skills workshops at First Intuition
One to one training at work

Requirements

Desirable qualifications

GCSE in:

English (grade 5)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Patience

Other requirements

This is an office based role. You must be able to commute to and from Chelmsford 5 days a week

About this company

We are an award wining independent training provider. Our values are:- T - Teamwork and Collaboration Collective values are important to us E - Enthusiasm and Positivity Team spirit is fundamental to how we work A - Agility and Adaptability The development of our business is built on proactive creativity and relentless pursuit of improvement M – Motivating and Inspiring As individuals and as a team we work hard to inspire and enable those we engage with externally and internally F - Focus on Personal Relationships I – Influential and Responsible Leadership We are forward-thinking and trusted advisors to aspiring professionals and their employers

http://www.fi.co.uk (opens in new tab)

After this apprenticeship

Longer term progression within the operations department

Ask a question

The contact for this apprenticeship is:

FIRST INTUITION CHELMSFORD LTD

Liz Curran

careers@fi.co.uk

01245209900

The reference code for this apprenticeship is VAC1000329460.

Apply now

Closes in 27 days (Thursday 31 July 2025 at 11:59pm)

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