Prescription Clerk/Administrative Assistant Apprentice

Summary

An exciting opportunity to join Hoveton & Wroxham Medical Centre as an Apprentice Administrator/Prescription Clerk. The successful applicant will undertake a wide variety of administrative duties supporting our Dispensing and Admin Teams.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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30 minutes lunch break each day (unpaid) 15 minutes tea/coffee break each day (paid) Breaks are usually taken together as a 45 minutes break daily.

Training course

Customer service practitioner (level 2)

Hours

Monday, 9.00am- 5.00pm. Tuesday, 9.00am- 5.00pm. Wednesday, 9.00am - 5.00pm. Thursday, 9.00am - 5.00pm. Friday, 9.00am- 5.00pm.

35 hours a week

Start date

Monday 28 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We need an individual who is motivated, can demonstrate initiative and attention to detail and who is prepared to listen and learn. In return we can offer you comprehensive training, a pleasant working environment and the opportunity to be part of a team that values excellent patient service.

Duties may be varied from time to time under the direction of the Dispensary Lead. Daily duties will include:

To support the delivery of a high-quality admin service to patients, carers and others visiting and/or otherwise contacting the Practice, in particular:

Adhere to current practice Standard Operating Procedures and Protocols regarding the processing of prescriptions
Receive and transfer prescriptions
Assist with handing out medication appropriately to our patients, depending on staffing levels
Process prescription requests from repeat, secondary care and as per GP request
Deal with patient enquiries both face to face, via electronic message and over the telephone
Ensure that patient queries regarding medication are highlighted to the relevant GP
Respond promptly and appropriately to patient needs e.g. queues, confusion, sickness, calling for help as and when required to do so
Assist with the picking of medications awaiting dispensing
Date check medication stock as needed and record accurately
Remove uncollected medications. Phone or send sms to patients about collecting prescriptions if needed
Liaise with local pharmacies, care homes and other healthcare professionals appropriately
Use the Practice clinical system (SystmOne) to process and record information in an accurate and timely fashion in accordance with Practice policies and procedures. Ensure up to date patient information is recorded
Always adhere to patient confidentiality

Where you'll work

STALHAM ROAD
HOVETON
NORWICH
NR12 8DU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

POULTEC TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Math's (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Non judgemental

About this company

We are a friendly practice located near the Norfolk Broads offering services to approximately 10,000 permanent residents, and the many people that come to the central Broads area during the summer months. We have six GP's (4 male and 2 female) and 4 Nurse Practitioners as well as Practice Nurses and Healthcare Assistants. We are a teaching practice and offer training for Registrars and Medical Students and are also registered to undertake research activities. We are constantly looking at ways to improve our performance so that we offer the best service possible to our patients. We have an active Patient Participation Group who helps us to review and develop our services.

https://www.hovetonandwroxhammedicalcentre.nhs.uk/ (opens in new tab)

After this apprenticeship

Potential Full-time employment.

Ask a question

The contact for this apprenticeship is: