Student Support Administrator Apprentice

Summary

Cambridge Regional College have an exciting opportunity for a Student Support Administrator to join our Careers and World of Work team at our Cambridge campus. You will join us on a full-time (37 hours) basis to support students and prospective students.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Generous holiday leave entitlement plus bank holidays - Generous pension scheme - Discounted rates on Apple products - Free gym membership option and discounted classes - Exclusive discounts for high street and online stores

Training course

Customer service practitioner (level 2)

Hours

Monday to Thursday 8.30 am till 5pm Friday 8.30am till 4.30 pm

37 hours a week

Start date

Tuesday 26 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The primary duties, tasks and responsibilities of this job role are to;

• Provide high quality customer service for students, prospective students and external stakeholders.

• Ensure a consistent presence at the customer service desk, meeting and greeting all students entering The Hub to ensure they receive appropriate triage and excellent student service.

Provide initial information and signposting for students on a range of topics, including course information and financial support options.

• Represent the college professionally and positively when providing information and advice on college services and course provision to stakeholders, including students, prospective students, parents and employers.

• Coordinate a centralised diary and booking system for internal staff and external agencies using The Hub facilities, including booking appointments and greeting visitors where required.

• Sign students out of college in accordance with procedure

• Assist with the provision of a high-quality impartial careers information and advice service to meet the needs of a diverse range of students and prospective students, including a ‘drop-in’ enquiry service, telephone, live chat and email.

• Assist with administrative duties for the Careers & World of Work team, including the administration of careers referrals, booking appointments and maintaining inboxes.

• Keep accurate records of interactions with students and customers on electronic systems, in accordance with process.

• Liaise and communicate effectively cross-college to ensure that students and prospective students are directed or referred to the correct areas.

• Create reports and spreadsheets, exporting data where required from the college data systems.

• Collection and distribution of Student Services post.

• Work independently within the constraints of the job role to coordinate workload in order to meet the department’s priorities.

• Attend and participate in Team Meetings.

• Raise purchase, stationery or product orders against Student Services budget codes and accounts when requested.

• Work with colleagues to maintain a welcoming environment in the Hub, ensuring information and signage is up to date and reporting maintenance needs.

• Assist with the design of digital resources (presentations, videos, etc) relevant to Student Services for use in tutorials, student induction, displays and communications.

• Provide administrative assistance to the Director of Student Services and Student Services Managers.

• Assist the Careers & World of Work team with other relevant duties, as required.

Where you'll work

Kings Hedges Road
Cambridge
Cambridgeshire
CB4 2QT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CAMBRIDGE REGIONAL COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 3 or D)
Maths (grade 3 or D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Cambridge Regional College is committed to safeguarding and promoting the welfare of children and young people. Therefore, we expect all workers and employees to share this commitment. All appointments are subject to satisfactory pre-employment checks, including a satisfactory Enhanced criminal records with Barred List check through the Disclosure and Barring Service (DBS). The College reserves the right to fill this vacancy ahead of the closing date if a suitable candidate is found.

About this company

Cambridge Regional College is a large and inspirational centre of learning with Campuses in Cambridge and Huntingdon. We have outstanding teaching and leisure facilities and a reputation for excellence in a number of fields. CRC is a college to be proud of and to be in. We value our staff as we understand they make a difference in transforming lives and as such our investment in our staff has been formally recognised in being accredited with Investors in People Gold status

Company benefits

- Free gym membership option and discounted classes- ---Free on-site car parking - On site restaurants, retail and coffee outlets (Costa Coffee at Cambridge Campus and Starbucks at Huntingdon Campus) - Discounted rates on college courses

After this apprenticeship

You will achieve your Customer Service Practitioner Apprenticeship which can lead on to a variety of other roles possibly within CRC

Ask a question

The contact for this apprenticeship is:

Cambridge Regional College

Camilla

01223 418778

The reference code for this apprenticeship is VAC1000329414.

Apply now

Closes in 12 days (Wednesday 16 July 2025 at 11:59pm)

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