Customer Services Administrator Apprentice

Summary

You will be receiving and inputting orders and taking responsibility for daily office tasks, while being supported by your Team Leader. This will involve collaborating with the wider business to ensure that queries and issues are dealt with as efficiently as possible to promote our commitment to excellent customer service.

Wage

£19,500 a year

Check minimum wage rates (opens in new tab)

Training course

Customer service specialist (level 3)

Hours

Monday to Friday 9am to 5pm.

37 hours 30 minutes a week

Start date

Monday 4 August 2025

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Daily office duties (including filing & collation of reports)
Accurate order input & conversations with customers
Effective customer liaison
Efficient processing of customer issues & query resolution by liaising with other departments
Optimising customer on time in full (OTIF) expectancy
Effective planning of finished goods to maximise load fill
Supporting the Dispatch team with booking deliveries
Report to and work closely with the Customer Services Manager/Team Leader & Operations Managers
Build effective working relationships with customer base
Interaction with the production & despatch teams
Work collaboratively with the wider sales team
Good IT Skills including Microsoft Word and Excel
Minimum of 6 hours per week spent on apprenticeship work and training

Where you'll work

170 Longridge Road, Ribbleton, Preston, PR2 5BP
PR2 5BP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CT SKILLS LIMITED

Your training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Working towards your Customer Service Specialist Level 3 Qualification, you'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including the organisation & role fundamentals, customer management and the customer experience. You will be given a minimum of 3-hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3-hours of training from your employer.

Requirements

Desirable qualifications

A Level or equivalent in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills

About this company

Board24 is the largest independent sheet feeder in the UK and manufactures corrugated board at three sites - Coalville, Preston and Eurocentral. You will be joining a team of 6 with plenty of opportunities for progression once you have completed your apprenticeship. Board24 have previously supported apprentices who have continued learning and developing in their careers!

After this apprenticeship

As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.

Ask a question

The contact for this apprenticeship is: