Customer Service Adviser Apprentice

Summary

Are you looking for a career in financial services? Do you want to develop your skills, and study for a qualification, whilst earning a wage? If you do, this opportunity is for you! Working in a busy branch, you will be the first point contact for our clients, providing product advice and guidance to ensure clients get the support they need.

Wage

£23,000 a year

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There will be a pay progression progress review every six month and an annual bonus. Enhanced pay is available for Saturday working

Training course

Senior financial services customer adviser (level 3)

Hours

Monday to Friday, 8.30am to 4.30pm. Saturday, 9.30am to 1.00pm.

35 hours a week

Start date

Friday 1 August 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of your role, you will:

Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
Supporting customers across a variety of channels including in person, telephone and secure messages
Identifying and addressing customer’s needs
Managing cash
Utilising various internal systems to update customer records
Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
Protecting and educating customers against fraud and scams
Engaging with customers from various backgrounds including those who may be vulnerable
Working towards personal/team targets and objectives
Adhering to day to day regulatory and compliance requirements
Working as part of a team, sharing and identifying ways to improve the service provided by the branch
Participating in community outreach work and charity projects

Where you'll work

8 Old Town Street
Plymouth
PL1 1DE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WORKPAYS LIMITED

Your training course

Senior financial services customer adviser (level 3)

Understanding apprenticeship levels (opens in new tab)

Your training plan

Your apprenticeship will be delivered at your place of work. You will need to spend approximately six hours per week completing your training which will include attending masterclasses, completing assignments, participating in group discussions and shadowing colleagues.

More training information

Workpays is an award-winning training provider that specialises in financial services apprenticeships. We put the learner at the heart of our programmes to ensure they can build industry-leading knowledge and skills, achieve their personal and professional objectives, and reach their potential.

Our programmes are delivered flexibly on a part-time basis. We run monthly masterclasses that focus on the knowledge, skills and behaviours required by the standard, supported by individual coaching sessions, and recommended off-the-job training.

Requirements

Desirable qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Listening skills
Energy and enthusiasm
Motivation
Resilience

About this company

Founded in 1872, The Co-operative Bank provides banking, savings and loan options for individuals who believe community, the environment and ethics play an important role in business. The Co-operative were the first UK bank to introduce a customer-led ethical policy and develop values that empowered the bank to make a positive difference to the world around them. Through their commitment to limiting global climate change, to promoting human rights and equality, and to supporting social development and the small business community, they are well placed to drive ethical change.

http://www.co-operativebank.co.uk/ (opens in new tab)

Company benefits

In addition to your salary, you'll also benefit from 27 days leave plus bank holidays, a pension scheme with up to 10% employer contribution, life insurance, a range of retail/high-street discounts and subsidised travel to work.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

After you’ve successfully completed the apprenticeship, you will be able to progress your career in the branch network or across the bank.

Ask a question

The contact for this apprenticeship is:

WORKPAYS LIMITED

Karen Shaw

Karen.Shaw@workpays.co.uk

07747218335

The reference code for this apprenticeship is VAC1000329322.

Apply now

Closes in 14 days (Friday 18 July 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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