ICT Apprentice

Summary

This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning - gaining qualifications with Solveway Apprenticeships!

Wage

£15,750 a year

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Training course

Information communications technician (level 3)

Hours

Monday - Friday, shifts to be confirmed.

37 hours 30 minutes a week

Start date

Wednesday 27 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Complete and maintain helpdesk tickets
Install monitoring software onto customers servers/desktops to ensure service can be carried out effectively
Call and email customers regarding delinquent monitoring software and fix/re-install
Troubleshooting basic network issues
Ensuring that tasks are prioritised and organised efficiently
Liaising with customers IT companies, and working together to solve issues
Maximise uptime for customers print and scan functionalities
Working alongside the Service department on photocopiers set ups

The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time become necessary.

Skills Required

Good communication
Eager to learn
Passion for technology
Smart attire
Good telephone manner
Team player

Where you'll work

18 Muirhead Avenue
Fresh Wharf Estate
Quay Rd
Barking
IG11 7BW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOLVEWAY LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3 (A level) Apprenticeship Standard:

The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office
A full training schedule is provided upon a confirmed start date, however training is typical 1 day per week
You will be working towards Information Communications Technician Level 3 qualification

Training Covered:

CompTIA A+
AZ-900

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Integrating Solutions Limited (ISL) are one of the UKs leading independent suppliers of multi-functional photocopiers and Managed Print Services. Integrating Solutions Limited (ISL) are one of the UKs leading independent suppliers of multi-functional photocopiers and Managed Print Services. As an established and financially sound organisation ISL, have developed into a market leader within our field featuring an enviable Blue Chip and high profile client portfolio. Headquartered in London’s rapidly expanding Thames Gateway, we offer a national support infrastructure throughout our network of service centres across the UK. London Academy became an all-through school because of the rising demand for primary school places in the Borough of Barnet. We have created a fantastic learning environment that ensures our children get the very best possible education from the age of 4 all the way through to 18 years old.

http://www.isldigital.com (opens in new tab)

After this apprenticeship

This apprenticeship can lead to a full-time position and scope for further training and qualifications if applicable.

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