Claims Handling Apprentice

Summary

Applications are now open for our September 2025 Claims Apprenticeship. This is a great opportunity for education leavers to gain hands-on experience in one of the UK's leading insurance claims teams while building a strong foundation in the insurance market.

Wage

£23,000 a year

Check minimum wage rates (opens in new tab)

Training course

Insurance practitioner (level 3)

Hours

Monday - Friday 09:00 - 17:00, 1-hour lunch break

35 hours a week

Start date

Monday 1 September 2025

Duration

1 year 7 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Kennedys' Claims Handling team is one of the leading, most experienced claims handling teams in the UK, Ireland and internationally. Our team, based in Taunton, Bristol, London and Ireland handle claims on behalf of major international insurers, brokers, managing general agents and insurer -led schemes. We deal with thousands of notifications and our claims handlers provide pro-active, responsive, and cost-effective claims services, driven by a desire to provide outstanding client service.

As part of your role, you will complete the following duties:

Assist with the day-to-day handling of insurance claims under supervision
Support claims handlers in managing caseloads, including document review, referrals to Insurers and evidence gathering
Liaise with clients, insurers, third parties, and internal team to progress claims efficiently and professionally
Maintain accurate and up to date records, files, and case management systems
Attend internal training sessions and contribute to team meetings and knowledge sharing
Support claims handlers with MI reporting, inter alia, bordereaux reconciliation
Balance on the job learning with the academic requirements of the CII apprenticeship programme

Where you'll work

Broomhay House
Blackbrook Park Avenue
Taunton
TA1 2PX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SKILLS EDGE TRAINING LTD

Your training course

Insurance practitioner (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
Analyse data to make evidence based decisions.
Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
Apply appropriate method of communication for audience and circumstances.
Records, verifies, maintains and where appropriate, shares information.
Compliant with relevant governance, policies and procedures.
Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
Balances competing priorities in order to meet deadlines.
Builds and maintains positive relationships.
Work as part of a team to help achieve results.
Identify potential claims fraud and determine the correct action to prevent loss.
Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
Gather and interpret relevant information to provide a return on insurance decisions.
Match client’s needs with available insurance products and services.
Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
Analyse data to make evidence based decisions.
Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
Apply appropriate method of communication for audience and circumstances.
Records, verifies, maintains and where appropriate, shares information.
Compliant with relevant governance, policies and procedures.
Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
Balances competing priorities in order to meet deadlines.
Builds and maintains positive relationships.
Work as part of a team to help achieve results.

Your training plan

The training will take place online accessed from the employers working address.

More training information

Insurance Practitioner Level 3 Apprenticeship Standard:

Fully and part funded learning and development programme that includes the Cert CII
Develop the knowledge, skills and behaviours of successful Insurance Practitioners

Role-specific routes tailor the apprenticeship to the job role:

Claims Handler/Loss Adjuster
Assistant Underwriter
Junior Broker
Free CII membership for non-members through the CII Aspire Apprenticeship Programme
Includes digital CII study books and exam entries
Resit costs for CII exams and End-Point-Assessment will be covered by the employer
Fortnightly workshops for each CII exam
All workshops recorded and available on demand
Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals
Exam tips, tricks, and strategies
Regular tutorials and assessments with sector experts

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4(C))
Maths (grade Grade 4(C))

A Level in:

3 Subjects (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Team working

Other requirements

Upon reviewing your application, we will use technology to detect whether AI has been used, if this is the case your application will be declined. Whilst AI can be a valuable tool, we would recommend using it to support and enhance your own words and sentiments, rather than relying on it to produce full responses to specific questions or prompts. Doing so can result in applications that lack authenticity and emotional depth. Moreover, over-reliance on AI can lead to submissions that appear generic, making it harder for your application to stand out.

About this company

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,750 people worldwide across 47 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field. Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims. We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

https://kennedyslaw.com/en/ (opens in new tab)

After this apprenticeship

Once the apprenticeship has been completed, there may be the opportunity to progress onto the Insurance Professional Level 4 Apprenticeship which will lead to the Diploma in Insurance (Dip CII) qualification.

Ask a question

The contact for this apprenticeship is: