Apprentice Customer Correspondence Officer
Mining Remediation Authority
Nottinghamshire (NG18 4RG)
Closes in 14 days (Friday 18 July 2025)
Posted on 1 July 2025
Contents
Summary
This is your chance to be at the heart of our organisation, helping us deliver excellent service. You’ll gain hands-on experience, develop your writing and communication skills, and work towards a nationally recognised qualification.
- Wage
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£24,627 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday - 37 hours per week with 1 day per week assigned to help you work on your coursework.
37 hours a week
- Start date
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Monday 15 September 2025
- Duration
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2 years
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
📝 What You’ll Be Doing (aka your day-to-day):
- Writing clear, accurate, and professional responses to customer enquiries and complaints.
- Working with technical experts to make sure our replies are clear and easy to understand.
- Communicating with customers by phone and email, providing reassurance and resolving queries.
- Supporting our executive team by drafting correspondence on their behalf.
- Managing inboxes, logging correspondence, and helping improve how we work.
- Collaborating with colleagues across the organisation to get the best results.
Where you'll work
200 Lichfield Lane
Mansfield
Nottinghamshire
NG18 4RG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
MBKB LTD
Your training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
📍 Location: Hybrid and onsite (Mansfield, Nottinghamshire).
📅 Start Date: September 2025.
📚 Duration: 18–24 months.
🎯 Qualification: Level 3 Customer Service Specialist Apprenticeship.
More training information
Course Provider MBKB LTD.
Level 3 Customer service specialist Customer Service Specialist / Skills England.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
Other requirements
Get paid while you learn. Gain valuable experience in a professional environment. Be part of a supportive team that values your ideas and development.
About this company
Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas. We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution. We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050. We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.
Company benefits
We have some amazing benefits available, including a £15 wellbeing allowance and pension contribution.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
There will be a lot of career opportunities after this apprenticeship.
Ask a question
The contact for this apprenticeship is:
Mining Remediation Authority
Recruitment Team
recruitment@miningremediation.gov.uk
01623 637000
The reference code for this apprenticeship is VAC1000329183.
Apply now
Closes in 14 days (Friday 18 July 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.