Apprentice Mortgage Administrator

Summary

Are you looking for a career in financial services? Do you want to study for a professional qualification, and develop your skills, whilst earning a wage? If you do, then this opportunity is for you! Acting as the first point of contact for our clients, you will provide advice and support and ensure our customers have an exceptional experience.

Wage

£13,741 a year

Check minimum wage rates (opens in new tab)

There is the potential for your salary to increase to £22,641 per annum, following successful completion of the apprenticeship

Training course

Financial services administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.00pm

35 hours a week

Start date

Monday 28 July 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of your role, you will:

Build and maintain effective working relationships with clients
Liaise with various internal departments, and third-party lenders and solicitors, to ensure the customer journey is completed smoothly, without any delays
Respond to client phone calls and emails
Book appointments, and update and maintain internal systems and databases
Provide administrative support, ensuring all paperwork complies to legal and regulatory standards

Where you'll work

UNIT 940
POPJAK ROAD
KENT SCIENCE PARK
SITTINGBOURNE
ME9 8PS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WORKPAYS LIMITED

Your training course

Financial services administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements

Your training plan

Your apprenticeship will be delivered at your place of work.

You will need to spend approximately six hours per week completing your training which will include attending masterclasses, completing assignments, participating in group discussions and shadowing colleagues.

More training information

Financial Services Administrator Level 3.

Workpays is an award-winning training provider that specialises in financial services apprenticeships. We put the learner at the heart of our programmes to ensure they can build industry-leading knowledge and skills, achieve their personal and professional objectives, and reach their potential.

Our programmes are delivered flexibly on a part-time basis. We run monthly masterclasses that focus on the knowledge, skills and behaviours required by the standard, supported by 1:1 coaching sessions, and recommended off-the-job training.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Team working
Trustworthy
Reliable
Relationship building

About this company

Mab Kent Ltd are part of, The Mortgage Advice Bureau, who are the UK’s leading mortgage intermediary brand. With more than 2,000 advisers across the UK, we offer expert mortgage advice on a local, regional, and national level to UK consumers, both face-to-face and over the phone. The expert advice we offer, combined with the volume of mortgages that we arrange, places us in a very strong position to ensure that our customers have access to the latest deals available and receive a first-class service. We handle more than £16 billion of loans annually and were the first - and are currently the only - mortgage intermediary to have floated on the London Stock Exchange, having joined the Alternative Investment Market (AIM) in November 2014. We have won over 200 national awards for the quality of our advice and service.

https://www.mortgageadvicebureau.com/mortgage-advisers/kent-science-park/ (opens in new tab)

Company benefits

In return for your hard work, we offer 20 days leave, plus bank holidays, with the ability to gain an extra 5 days holiday depending on performance, a company pension scheme and the ability to study for a nationally recognised qualification.

After this apprenticeship

Following successful completion of the apprenticeship, you will be able to move to a more senior role within the organisation.

Ask a question

The contact for this apprenticeship is:

WORKPAYS LIMITED

Lucy Horne

Lucy.Horne@mab.org.uk

The reference code for this apprenticeship is VAC1000329127.

Apply now

Closes in 11 days (Tuesday 15 July 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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