Student & College Services Apprentice

Summary

This is a fantastic opportunity for an enthusiastic individual to join our busy Student and College Services team as a Business Administrator Apprentice, ensuring provision of support to all areas of the College

Wage

£14,133.60 to £22,857.12, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday - 8.30am - 4.30pm. Please note that the post holder may be required to work evenings and weekends.

36 hours a week

Start date

Monday 28 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties
1.      To deliver customer service, and administrative support to customers in line with the service outline.
2.      To respond professionally and appropriately to all general enquires and correspondence.
3.      To accurately complete data input and maintain databases / college systems used in daily work to a high standard.
4.      Ensure that College standards are worked to and maintained (e.g. Customer Service Excellence).
5.      To work within the team to continuously improve all administrative and customer service processes within the college to ensure efficiency and high quality.
6.      To represent the college in a professional manner dealing with visitors and learners and assisting at college events where required.
7.      To implement elements of the College Communication strategy as coordinated by the Student & College Services Manager.
8.      To make regular purchasing arrangements and monitor and distribute stationery and consumables centrally for the college as directed by the Student and College Services Team Leader.
9.      Process incoming and outgoing post for the College.
10.   Be an active member of the Student & College Services Team, assisting and being assisted by, other team members at times of peak workload. Actively contribute to project teams as applicable. For example supporting other college areas at times of peak workload for example enrolment activities.
11.   Ensure continuous development and improvement of personal professional knowledge.
12.   Any other duties, of a similar level of responsibility, as may be required.

Where you'll work

Rochdale Campus
St. Marys Gate
Rochdale
OL12 6RY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HOPWOOD HALL COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

All training will take place in the workplace which is the Rochdale Campus, St Mary's Gate, Rochdale, OL12 6RY

More training information

The successful applicant will work towards the Level 3 Business Administrator Apprenticeship Standard.

Where a business administrator has not already achieved Level 2 English and Maths, they may need to do so before taking the end-point assessment.

The apprentice will carry out their training in the workplace and will have a 'work based tutor' from Hopwood Hall College who will support them through their apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4/C or above)
Maths (grade Grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

You may be required to work at the Middleton campus on occasion, as well as work occasional evenings and weekends.

About this company

Hopwood Hall College is situated on two campuses, Rochdale and Middleton, five miles apart to the North-East of Manchester. We have a wide range of student facilities and support networks across both sites.

https://www.hopwood.ac.uk/ (opens in new tab)

Company benefits

Free gym membership to the onsite gym

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Potential for a permanent position in the student and college services team

Ask a question

The contact for this apprenticeship is: