Customer Service Apprentice

Summary

Our small and dedicated team are looking to bring in a customer service apprentice to support the charity in its daily work. You will be mainly working with our private facilities bookings, whether responding to initial email or phone enquiries.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

From £10 per hour to £12.21 depending on age

Training course

Customer service practitioner (level 2)

Hours

9am until 5.30pm Monday to Friday with one hour for lunch.

37 hours 30 minutes a week

Start date

Monday 18 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your responsibilities would be:

Taking booking enquiries: whether via phone, email, online form or in person
Acting as the first point of contact: assisting customers in person, whether directing group members, helping to sign in or setting up the hired space
Inputting new bookings / amending existing bookings on the system to ensure the customers’ needs are met and that invoicing is carried out correctly
Assisting office staff with their duties, such as following up on holiday club bookings, emailing customers regarding late payments or updating the website to reflect new events
General office duties such as photocopying or filing as needed
This is a small team, so assisting in other business areas to cover absence etc, is needed. This might be supporting the development programme by stepping in and assisting an after-school club for an hour, or covering breaks for the holiday club

Where you'll work

2 Nuart Road
Beeston
Nottingham
NG9 2NH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOTTINGHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

College to complete.

12 Months (+3).

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 3-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative
Patience

Other requirements

Candidate must be able to travel to the workplace and college according to working hours. The successful candidate will need to complete an enhanced DBS check as this role does involve working with children and vulnerable adults. The current National Minimum Wage (NMW) rate for apprentices is a minimum £7.55 per hour. This applies to 16-18year old apprentices and those aged over 18 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. * Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on the advert will be amended accordingly to fall in line with the legislation.

About this company

The Pearson Centre for Young People was set up to support and educate children and young people, under the auspices of the 17th Nottingham Boys’ Brigade and the 30th Nottingham Girls’ Brigade as well as through their own programmes. The Centre runs a popular school holiday club for children from 5 to 14 as well as a range of after school clubs for interests such as cookery and athletics. When these activities aren’t taking place the Centre rents out its facilities (sports hall, meeting rooms, dance studio, astroturf pitch and youth gym) to members of the community. This could be a sports team, toddler group or school.

After this apprenticeship

As a small team in a busy charity, there are many business areas the apprentice could grow into and gain experience of, from marketing to accounting, depending on interest and aptitude. You could also get involved in project managing as we grow the centre going forwards.

Our aim is that you would glean a good wide experience from our range of customers, which would open career opportunities across a number of industries when you do decide to move on.

Ask a question

The contact for this apprenticeship is: