Business Administrator Apprenticeship
FUTURE GENERATION TRUST
Walsall (WS6 7JQ)
Closes on Friday 29 August 2025
Posted on 30 June 2025
Contents
Summary
We have an exciting opportunity for a Business Administrator apprentice to work at one of our wonderful schools in Cheslyn Hay. As a Business Admin apprentice, you will be supported in various departments within the school with admin support.
- Wage
-
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday between 9am - 5pm.
35 hours a week
- Start date
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Tuesday 2 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities
Support The Hub (Before/After-School and Holiday Club)
- Act as the primary administrator for The Hub, managing all related administrative and financial processes.
- Oversee and maintain the online booking system for The Hub, ensuring accuracy and accessibility.
- Support parents with booking queries, including troubleshooting and guidance.
- Monitor and chase overdue payments, maintaining accurate records of outstanding balances.
- Reconcile payments received via government tax-free childcare schemes and childcare vouchers with the online booking system.
- Liaise regularly with Hub Managers to confirm attendance and ensure accurate registers.
- Ensure all new children attending The Hub are fully registered, and their details are up-to-date.
- Design and distribute promotional materials and adverts for holiday club activities.
Support for Pupils, Parents, and the Community
- Undertake reception duties, including answering routine telephone and face-to-face enquiries and signing in visitors.
- Provide a welcoming and professional front-of-house service, interacting daily with parents and carers.
- Assist with pupil welfare duties and liaise with parents and staff as needed.
Support for Financial Administration
- Collect, record, and securely store fees and other dues, including those related to The Hub’s before/after-school and holiday club services.
- Monitor and manage financial transactions through the online booking system, ensuring all payments are accurately logged and reconciled.
- Reconcile income received from multiple sources, including government tax-free childcare schemes, childcare vouchers, and direct parent payments, ensuring alignment with booking records and financial reports.
- Liaise with the school’s finance team to ensure accurate coding and allocation of income and expenditure related to The Hub.
- Generate and maintain detailed financial reports for internal use and external audit purposes, including income summaries, outstanding balances, and payment trends.
- Follow up on overdue payments in a timely and professional manner, maintaining clear communication with parents and escalating issues where necessary.
- Assist with budget monitoring for The Hub, providing administrative support for forecasting and expenditure tracking.
- Ensure compliance with financial policies and procedures, including data protection and audit requirements.
Support to the Organisation
- Provide routine clerical and administrative support, including photocopying, filing, emailing, and responding to correspondence.
- Maintain manual and computerised records and produce reports and data as required.
- Provide general advice and guidance to staff, pupils, and visitors.
Support to School
- Promote and safeguard the welfare of children and young people.
- Comply with policies related to child protection, health and safety, confidentiality, and data protection.
- Support equal opportunities and contribute to the school’s ethos and aims.
- Participate in training, meetings, and performance development activities.
- Provide guidance and training to other staff or trainees as required.
Where you'll work
Saredon Road
Cheslyn Hay
Walsall
WS6 7JQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WALSALL COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
Our vision ‘Every Child Matters, Every Day Counts’ is at the heart of all we do. We believe that children who come to Cheslyn Hay are on a learning journey and that we need to work together to ensure that ALL children reach their full learning potential by making the most of every opportunity and every day. We are a thriving and successful school and we pride ourselves on our positive ethos, values and strong sense of community. Our children are excellent ambassadors for the school and their achievements, behaviour and attitude to learning are exemplary. The school environment is attractive, vibrant and every opportunity has been made to ensure that it meets the needs of all of the pupils. We are always looking at ways of making improvements to meet the challenges of an ever changing curriculum.
After this apprenticeship
There will be a full-time position offered to the right candidate on successful completion of the apprenticeship and the opportunity to progress.
Ask a question
The contact for this apprenticeship is:
WALSALL COLLEGE
Eleana Ewins
eewins@walsallcollege.ac.uk
The reference code for this apprenticeship is VAC1000328806.
Apply now
Closes on Friday 29 August 2025
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