Business Admin Apprentice (Debenhams Ottaway LLP)

Summary

New Business Admin Apprenticeship opportunity with a busy law firm in Hertfordshire. Earn a wage and gain a qualification. Apply today!

Wage

£18,000 a year

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Training course

Business administrator (level 3)

Hours

9am – 5pm (1 hour lunch), days to be confirmed.

35 hours a week

Start date

Monday 4 August 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

At Debenhams Ottaway, the client and our people are always at the heart of what we do. This role (Practice Support Apprentice) ensures that clients are welcomed into a clean, welcoming office and that team members have facilities required to deliver an excellent service.

Key Responsibilities

Facilities and General Office:

Administration in relation to Departmental credit cards and invoicing processes
Cover for Reception team
Monitoring of department inboxes as required
Taking minutes for weekly Operations meeting and other meetings as required
Administration of firm’s car parking arrangements
Assisting with the destruction of files
Deputise for Head of Operations at People Updates meeting
On rota for opening of Ivy House
Undertaking the administration of signing of new contracts for the firm and ensuring records are updated
Assisting with the processes for desk/office moves
Assisting with issues and trained up to use of the Digital Post room system
Receive training and undertake DSE Assessments for the firm
E-business cards – administration for new starters and leavers
Assistant with the setup and set down of Events
Undertake Facilities Inductions on new starters first day
Maintaining the PSG contract admin for any contracts that sit with PSG teams
Production of security passes as and when required

Marketing and Business Development:

Support for running of staff and hosted events
Support marketing team at external events e.g. TEDx St Albans, St George’s Day, Pub in the Park St Albans
Coordinate with facilities team for events hosted at Ivy House
Production of name badges
Support the Marketing Executive with meeting and greeting guests
Run reports such as client surveys, business source and relationships calendar
Support the Social Impact Team with organising fundraising and other administration
Coordinate marketing and client experience meetings and take notes, where required
Carry out research on competitors, clients and other organisations
Support with the starters and leavers process
Internal events administration (in conjunction with Marketing)
Assist with the organisation and coordination of firm wide events throughout the year

People Team

Update and maintain accurate records on the firm’s HR system (Cascade)
Recruitment administration
Support with the starters and leavers process
Assist with the HR and Recruitment inboxes
Maintain and update records for individual/firm wide memberships/subscriptions
Coordinate and administer work experience placements
Organise meetings and room bookings
General administration duties (including photocopying, filing, typing)
Produce standard letters
Assisting with the co-ordination of induction process and working through the induction checklist
Taking minutes for HR meetings as required
Work through the leaver checklist to ensure this is complete before the employee leaves the firm
Organise firm wide internal training and booking external training courses
First point of contact for staff phoning to report sickness/absence, updating relevant individuals on staff absences daily and ensure this is logged on the system
Assisting with production of HR reports

Where you'll work

Ivy House 107 St Peters Street
St Albans
AL1 3EW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KEITS TRAINING SERVICES LTD

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full training to be provided by the employer and KEITS at the place of employment.
The applicant will be working towards a Level 3 Business Administration Apprenticeship
The learner will be allocated an industry-specific training consultant who will provide both remote and on-site visits throughout the apprenticeship
The apprentice will work towards an End Point Assessment (EPA) at the end of their apprenticeship
If you would like to read more about the course content for this apprenticeship, please follow the below links:
https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0

Requirements

Desirable qualifications

GCSE in:

English and maths (grade Grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Organisation skills
Presentation skills
Administrative skills
Team working
Initiative

Other requirements

KEITS Training Services Ltd reserves the right to close the vacancy earlier than the listed closing date should the need arise. To Apply click Apply for this role and for our top tips on how to fill out your application form click here. Applicants may not hear if they are unsuccessful due to the popularity of our vacancies.

About this company

Debenhams Ottaway is a progressive law firm with a long history and a reputation built on providing outstanding service and legal advice. Based in the heart of St Albans with a London presence, we help individuals, families and businesses in Hertfordshire, London and across the UK.    We believe passionately in building long term relationships with our clients and people. Our teams of talented and ambitious people work together to help clients succeed. This is an opportunity to join an exciting and demanding work environment that offers support and guidance to help everyone achieve their best. Our career framework provides the opportunity to learn and develop in a structured but flexible way.

After this apprenticeship

Possibility of future employment if available
Role within Practice Support Team i.e. Marketing, Finance, Facilities, IT

Ask a question

The contact for this apprenticeship is:

KEITS TRAINING SERVICES LTD

Heidi Clear and Bethany Wylie

recruit@keits.co.uk

The reference code for this apprenticeship is VAC1000328790.

Apply now

Closes in 28 days (Tuesday 29 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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