Travel Consultant Apprentice

Summary

Interested in becoming a Travel Consultant? Travel Finesse offers an exciting opportunity for a motivated individual to start their career as a Travel Consultant Apprentice. Gain hands-on experience and work towards a recognised Level 3 qualification while learning to create itineraries, manage bookings, and deliver great customer service.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed. https://www.gov.uk/national-minimum-wage-rates

Training course

Travel consultant (level 3)

Hours

Monday - Friday: 9am - 5pm. Saturday: 9am - 3pm. 5 working days a week.

37 hours a week

Start date

Monday 21 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This apprenticeship offers a fantastic opportunity to gain hands-on experience within a busy travel agency, working alongside experienced travel professionals.

You’ll be supported by senior team members as you develop key industry skills and knowledge. Your role will include:

Welcoming new and returning customers to the store with a warm and professional approach
Handling holiday enquiries in person, over the phone, and via email
Participating in training and development opportunities – including the potential to attend industry events in the UK and abroad
Researching and responding to holiday enquiries using online tools, reservation systems, and email communication
Booking holidays and delivering an exceptional end-to-end service using the sales techniques you will develop
Carrying out administrative tasks related to travel bookings and customer service
Delivering outstanding customer service at every stage of the customer journey
Working towards individual and store performance targets

Where you'll work

18 King Street
Bedworth
CV12 8HT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

A S TRAINING (INTERNATIONAL) LIMITED

Your training course

Travel consultant (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
Sustainability: Adapt working practices to minimise the negative effect on the environment

Your training plan

***** Your Training Plan *****

This apprenticeship forms part of a formal qualification, on successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record
Working with our chosen training provider, you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
Training will be carried out online, face to face, both individually and as part of a classroom, to ensure you have an enhanced experience
You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
Learning first-hand from training specialists and peers, you can become a fully-fledged Travel Consultant in a little over a 12-month period

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Team working
Geography

About this company

Travel Finesse Ltd is your trusted, local independent travel agency, offering expert advice, great value, and a truly personal service. With over 25 years of experience in the travel industry, we pride ourselves on delivering a one-to-one approach to holiday planning — whether you're looking for a short UK break or a once-in-a-lifetime round-the-world adventure. As an ABTA and ATOL-protected business, you can book with confidence, knowing your travel plans are in safe hands. We provide more choice than ever, helping you find the perfect holiday to suit your needs and budget. At Travel Finesse, it’s not just about booking a trip — it’s about creating the right travel experience for you.

After this apprenticeship

Upon successful completion of the Level 3 Travel Consultant apprenticeship, you may have the opportunity to progress onto a further qualification to enhance your skills and career development. Potential next steps will be discussed during your one-to-one meetings.

Ask a question

The contact for this apprenticeship is:

A S TRAINING (INTERNATIONAL) LIMITED

A S Training

info@as-training.co.uk

The reference code for this apprenticeship is VAC1000328776.

Apply now

Closes in 17 days (Friday 18 July 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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