IT Apprentice

Summary

Join MeritAaS, a fast-paced MSP supporting high-tech engineering firms. Get hands-on with projects in IT security (Cyber Essentials), CCTV setup, and network installation and management. A great opportunity to build real-world experience in a dynamic tech environment!

Wage

£16,000 a year

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Annual Salary

Training course

Information communications technician (level 3)

Hours

Monday - Friday, shifts to be confirmed.

37 hours a week

Start date

Monday 1 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice, you’ll be immersed in a dynamic, hands-on role where no two days are the same. You’ll gain valuable experience across a wide range of IT services, with a strong focus on Microsoft 365 support. From resolving everyday Office queries to managing software distribution and monitoring security, you’ll be at the heart of our client support operations.

What You’ll Be Doing:

Providing 1st line support to clients, helping resolve technical issues efficiently and professionally.
Assisting with Microsoft 365 administration, including user support, software deployment, and security monitoring.
Participating in internal research and development, helping to create tools and solutions that improve our services.
Learning to automate routine tasks using Microsoft tools like Power BI, helping us work smarter and deliver better results.
Contributing to a culture of continuous improvement, where your ideas and input are valued.

Where you'll work

16 Balmer Cut
Buckingham Industrial Estate
Buckingham
Buckinghamshire
MK18 1UL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MILTON KEYNES COLLEGE

Your training course

Information communications technician (level 3)

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What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

We’re a Microsoft Partner, and you’ll receive full training to gain Microsoft certifications as part of your apprenticeship. You’ll be supported every step of the way as you build your technical skills and confidence in a real-world environment. Day release to Milton Keynes College.

Requirements

Essential qualifications

GCSE in:

Maths (grade 9-4)
English (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Eager
Communication
Passionate
Problem Solving.

Other requirements

This is a fantastic opportunity to grow your IT career in a fast-paced, client-facing role. You’ll gain real-world experience, industry-recognised qualifications, and the chance to work with a supportive team that’s passionate about technology and innovation.

About this company

Every week, we speak to engineering, automotive, manufacturing, and other businesses around Buckingham that are working with stuttering internet connections and unreliable Wi-Fi. They’re paying for services they’re not sure they need. They’re worried their systems aren’t half as secure as they think they should be. What they want is for the IT to work as it should so they can focus on the complex work they tackle every day rather than the tools they use. So they can be more efficient and more productive. So they can be less stressed.

After this apprenticeship

Position of full-time employment and additional roles and responsibilities to the successful candidate at the end of their apprenticeship.

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