Apprentice Service Advisor
Murray (Plymouth) Ltd
Plymouth (PL6 5DY)
Closes in 24 days (Friday 1 August 2025 at 11:59pm)
Posted on 2 July 2025
Contents
Summary
The Murray Group are looking for an Apprentice Service Advisor to provide a friendly and professional Reception service for their customers, welcoming them in person and responding to their calls and providing an effective link to the service technicians.
- Wage
-
£15,704 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 8.30am - 5.30pm.
37 hours a week
- Start date
-
Monday 4 August 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Apprentice Service Advisor you will learn everything you need to know to succeed in a fast paced service environment. Supported by experienced mentors your training will help you;
- Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company
- Book in vehicles for service or repair in a polite and professional manner
- Keep customers informed throughout the service/repair process
- Liaise with our workshops and internal teams
- Communicate technical information clearly and confidently
- Ensure all administration, documentation and communications are completed in an accurate and timely manner
No two days are the same - its a varied role where communication, teamwork and a positive attitude are key.
Where you'll work
715 Budshead Road
Plymouth
PL6 5DY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
FOCUS TRAINING (SW) LIMITED
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
The FOCUS Training Group are based at Marsh Mills, Plymouth.
More training information
The course content will include;
- Full Customer Service Practitioner Standard - Level 2
- On the job training to support job role/development
- Off the job training to support qualification requirements (College attendance at Plymouth Training Centre)
- Employer will allocate dedicated training time for Off The Job training as required for the qualification
- Functional Skills support - maths/English - if required
Requirements
Desirable qualifications
GCSE in:
- English (grade A*/9 - C/4)
- Mathematics (grade A*/9 - C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
- Non judgemental
- Patience
About this company
The Murray Group is a family run business with big ambitions. We are proud to represent some of the most innovative brands on the market, who are leading the way in technology, style and practicality. Our colleagues are experts in their fields who provide our customers with professional, knowledgeable and personalized information, guidance and support at every step of your journey with us.
After this apprenticeship
Upon successful completion of the apprenticeship, the candidate will become a valued member of the team, with opportunities to progress and develop within the company.
Ask a question
The contact for this apprenticeship is:
FOCUS TRAINING (SW) LIMITED
Trevor Barnes
trevor.b@tftg.org
07836536590
The reference code for this apprenticeship is VAC1000328195.
Apply now
Closes in 24 days (Friday 1 August 2025 at 11:59pm)
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