Business Administration Apprentice

Summary

The role of the Business Administration Apprentice is to support the town council office and work of the Town Council and Recreation Ground Charitable Trust with administrative functions whilst working towards the Level 3 Business Administration qualification through Gloucestershire College.

Wage

£13,544.70 a year

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Training course

Business administrator (level 3)

Hours

30 min lunch, including attendance at college and training. Working pattern to be negotiated. May require some evening and weekend working. Shifts to be confirmed.

34 hours 30 minutes a week

Start date

Monday 8 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your duties will include:

To act as the first point of contact for the public both on the telephone and at reception, dealing with general enquiries and signposting the public to the right information
To support the smooth running of the council and Recreation Ground Charitable Trust by undertaking general administrative support to the team
Supporting the organisation of meetings and events and attending them as necessary
To assist with taking bookings for council facilities
To report minor issues to the respective local authority
To assist in the receipt of hire income and other monies received by reception on behalf of the Council and Recreation Ground Charitable Trust
Display Council and Trust meeting agendas and other notices on council notice boards
Collate, photocopy and arrange delivery of council and trust meeting papers to councillors (either through first class post, electronically or by hand)
Receive, log and distribute all incoming and outgoing mail
Undertaking photocopying, filing and archiving on behalf of the team
Assisting to update the parish council website and social media pages when instructed
Supporting a range of council systems through data entry
Assisting with the Town Market booking process
Assisting with the Community Pavilion booking process
Monitoring council use of stationery and order new stationery supplies as needed
To attend training courses and development opportunities as appropriate
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation and as directed by the Town Clerk

Where you'll work

Annexe Building Rear of Community Centre
Ross Road Newent
Gloucestershire
GL18 1BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GLOUCESTERSHIRE COLLEGE

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Workplace delivery

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Problem solving skills
Team working

Other requirements

May require some evening and weekend working.

About this company

The Council is responsible for managing the following assets within the localities of Newent and Cliffords Mesne: • A picturesque and landscaped 4 acre fresh water fishing lake located in the centre of Newent town. Its beautiful surroundings provide paths and woodland walks; a haven for wildlife and an outdoor gym and children’s play area. Concerts and other social events such as The Big Lunch make the lake a very popular facility for all ages • The Millennium Arboretum, planted with over a thousand species of trees in 2000, offers a beautiful, natural environment at all times of the year • Newent Recreation Ground, left in trust to the Council for the use of local parishioners, which is home to the highly successful Newent Rugby Football Club and other local sporting teams. The Council also maintains a well used children’s play area within the ground • Convenient free car parking adjacent to the Holts Health Centre and the Public Library which contains a fascinating selection of local history resources • Highly prized allotments covering an area of 2.5 acres, offering a mixture of full, half and quarter plots • The historic half-timbered late 16th century Market House and Heritage Centre • Newent Cemetery in Watery Lane, which is the last rest

https://newenttowncouncil.gov.uk/ (opens in new tab)

Company benefits

For further information please visit the Newent Town Council website.

After this apprenticeship

Potential position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

GC Employer Training and Apprenticeships

Apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC1000328094.

Apply now

Closes in 22 days (Friday 18 July 2025 at 11:59pm)

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