Employer Engagement Apprentice

Summary

This is an exciting opportunity to join the Apprenticeship Employer Engagement Team at Calderdale College. As an Employer Engagement Coordinator, you will play a key role in recruiting and placing prospective apprentices with a wide range of employers. effective apprenticeship solutions.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday TBC.

37 hours a week

Start date

Friday 25 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties and Responsibilities:

Track and monitor apprentice applications, ensuring a high-quality, end-to-end service for both applicants and employers.
Conduct applicant screening and shortlisting using a standardised assessment process to evaluate suitability for apprenticeship roles.
Accurately post apprenticeship vacancies on behalf of employers across a range of online platforms.
Respond to inbound telephone and email enquiries from employers, addressing training and development needs effectively.
Provide timely and relevant information to employers to support their workforce development goals.
Deliver consistent, high-quality support throughout the full employer journey to ensure positive experiences and outcomes.
Represent the College at recruitment events to attract prospective apprentices and engage new employer partners.
Proactively identify and generate new employer leads, following up on enquiries and exploring training needs.
Collaborate with Employer Engagement Officers to meet employer needs for apprenticeships and other College services.
Work closely with the Employer Engagement Team to meet monthly performance targets.
Build and maintain strong, effective relationships with both new and existing employers.
Produce weekly reports on employer engagement activities and apprenticeship applicant progress.
Maintain accurate and up-to-date records of employer and applicant interactions using the College’s CRM system.
Develop a solid understanding of employer businesses, industries, and cultures to support meaningful engagement.
Stay informed and maintain up-to-date knowledge of apprenticeship standards, the apprenticeship levy, the Digital Apprenticeship Service, and apprenticeship funding requirements.#
Support the marketing of new sectors, services, and training offers across the college.
Contribute to a positive team environment that prioritises high levels of customer and employee satisfaction.
Engage in performance reviews, identify personal development needs, and participate in relevant training opportunities.
Undertake relevant training and professional development activities, including the completion of qualifications, to enhance knowledge and effectiveness in the role.
Take part in staff development programmes as agreed with your line manager.
Carry out any other duties relevant to the role as directed by your line manager.

The ideal candidate will be a motivated team player who can demonstrate a passion for customer service and be confident in speaking to a variety of people over the telephone.

You will be trained and developed in our RISE Employer Hub and work towards a Level 2 Customer Service Apprenticeship.

Where you'll work

Francis Street
Halifax
West Yorkshire
HX1 3UZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CALDERDALE COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Team working

About this company

Calderdale College has dedicated tutors, bespoke facilities and great local partnerships. We are based on Francis Street, Halifax but we also deliver motor vehicle, welding, manufacturing and engineering courses at our Engineering Centre in Brighouse and Motivate Centre in Halifax.

Company benefits

High-quality pension schemes. Free Gym membership. A dedicated Staff lounge. A number of health and well-being initiatives. Free car parking. Employee Assistance Programme. Employee Discounts & Rewards.

After this apprenticeship

To be discussed upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: