ICT Apprentice

Summary

Looking to build a career in IT? This opportunity offers the perfect starting point. You’ll gain real-world experience while working towards a recognised qualification, developing practical skills in a supportive and professional environment.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Information communications technician (level 3)

Hours

Monday to Friday, times to be confirmed.

37 hours a week

Start date

Sunday 24 August 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To configure computers and printers to enable access to school servers and local networks.
To provide helpdesk support for users’ hardware and software, maintaining regular communication with the appropriate staff until incident resolution.
To test, install and configure software on to computers.
To support basic training sessions which involve the use of technology.
To provide technical support and advice including appropriate training sessions in various software applications, such as Microsoft Office or other applications as required.
To set up and maintain user and e-mail accounts, ensuring that new staff and students receive credentials in a timely fashion.
To help in the development and management of the schools IT systems.
To assist in the provision of basic network management/administration.
To provide and help with the production and maintenance of systems documentation.
To provide technical support for use of IPads.
To take an active role in the on-going development and support of the School’s VLE.
Update local inventory records and change control systems with current information.
Help develop and maintain innovative IT projects in school and other appropriate settings as requested by line manager.
Carry out preventative maintenance checks regularly on equipment in key locations.
To employ safe working practices and to comply with the relevant Health and Safety regulations.
To undertake other duties which may, from time to time, be necessary.

Where you'll work

SAINT AMBROSE COLLEGE
HALE ROAD
HALE BARNS
ALTRINCHAM
WA15 0HE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOWSKILLS LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Team working
Initiative

About this company

Saint Ambrose College is a Catholic State Funded Independent Grammar School for boys, with a selective intake. As a State Funded School, there are no fees. Saint Ambrose is first and foremost, a Catholic College and a Catholic ethos must exist in our daily life.

https://www.st-ambrosecollege.org.uk/ (opens in new tab)

After this apprenticeship

The successful candidate may be offered full-time employment.

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