Business Administration Apprenticeship

Summary

We are looking for a motivated and enthusiastic apprentice to join our team. The successful candidate will provide essential administrative support to the office. The role offers a wide range of tasks and responsibilities.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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The salary will be reviewed after a 3-month probationary period (not guaranteed).

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8.30am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 4 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Reception Duties

Greeting visitors and showing them to where they need to be, ensuring they sign in, offering drinks etc…
Signing for deliveries or sending them to the loading bay
Answering and taking call in line with company policy (within 3 rings etc)

System:

Entering new materials on GO with all the correct data(Size, Price)
Entering Price lists and maintaining/improving them in GO
Entering new materials on GO with all the correct data(Size, Price)
Maintaining customer details within their accounts on GO
Up dating prices in GO(Materials & Customer Price Increases)

Estimating:
Giving customers technical information documents (phometric and acoustic.
Advising customer the best way to meet their requirmnets, and helping them overcome any technical problems they may have.
Looking at larger projects rates to win the jobs.
Discussing up coming projects with customers to fill our future order book.
Contacting customers to convert quotes to orders.
Sales Office.
Keeping Glass Orders emails fully up to date, responding to queries efficiently.
Processing orders daily and leaising with transport and production for delivery dates that meet the customers expectations. Orders are acknowledged within 24 hours of receipt.
Confirming Customers deliveries 48 hours before they leave us.
Responding to any quotes that come into the teams emails promtley.
Processing Daily Invoices/Uploading onto sage.
Opening New Accounts with agreed terms and conditions, liasing with MD.
Liasing with customers and MD regarding Credit Control of customer accounts.

In all tasks that are carried out I always promote that the heart of our business is the customer, aside from our USP's which are lead time of 10 days from receipt of order and excellent customer service, myself and team will endevour to exceed the customers expectations.

Where you'll work

LAKESIDE HOUSE
HOPPER HILL ROAD
EASTFIELD
SCARBOROUGH
YO11 3YS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CRAVEN COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This is an Advanced Apprenticeship in Business Administration (Level 3 qualification)
It will involve a combination of on and off the job training in the workplace
You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside monthly online workshops via Teams meetings
After between 14 & 18 months you will be entered to undertake an End Point Assessment, to complete your Apprenticeship
The End Point Assessment will comprise of a Project, Knowledge Test, and a Presentation/Interview with the assessor
More information on course content and assessment methods will be discussed at interview
Functional Skills English and maths if required

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative

About this company

Senior Glass Systems are one of the UK’s leading manufacturers of high quality glazed units. Installed throughout the UK in both residential and commercial projects, our double and triple glazed units are built to last with reliable long-lasting seals, impressive thermal efficiency and assured noise insulation. From our state of the art manufacturing facilities via our fleet of delivery vehicles we can fulfil any size order anywhere in the UK.

http://www.seniorglass.co.uk/ (opens in new tab)

After this apprenticeship

On completion of the program, the Business Administration apprentice will have the opportunity to obtain permanent employment and further training to enhance their skills and increase responsibilities.

Ask a question

The contact for this apprenticeship is:

CRAVEN COLLEGE

Lucy Adens

apprenticeshipsscarborough@craven-college.ac.uk

01723588072

The reference code for this apprenticeship is VAC1000327843.

Apply now

Closes in 30 days (Friday 25 July 2025 at 11:59pm)

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