Apprentice Business Administrator

Summary

We are an electrical contractor specialising in domestic testing, inspections, consumer unit replacements and rewires. We are looking for someone who can handle customer queries, updating our database and book jobs for our electricians. For the right person there's scope to build a long term career.

Wage

£16,055 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 09:00 - 15:30, with 30 minutes paid lunch break per day

32 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Answering calls
Handling customer queries and payments
Updating the database
Emailing/posting certificates
Chasing electricians for paperwork
Booking jobs
Scheduling work efficiently
Managing emails and voicemails.

Where you'll work

1 THE OLD MILL
NORWICH ROAD
HOVETON
NORWICH
NR12 8DA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY COLLEGE NORWICH

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Apprentices must attend college sessions once a week (term-time) at the City College Norwich, Ipswich Road campus

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Patience
Decision making

Other requirements

This is an office-based role involving long periods on a computer and phone. You’ll deal with a mix of customers and engineers, some of whom may be upset or under pressure. The job requires patience, resilience, and clear communication, but offers great experience in a busy, supportive environment.

About this company

Our rigorous standards, meticulous recruitment process, and ongoing training ensure that every customer receives: Expert electricians who meet and exceed industry standards. Impeccable technical work with a flawless finish. Respect and care for your property at every step. A service-first approach from a team that puts your needs above all else. Reliable after-sales support, giving you peace of mind long after the job is done. At Electrical Safety Group, we’re committed to delivering a seamless and professional experience every time.

http://WWW.MYELECTRICALSAFETY.CO.UK (opens in new tab)

After this apprenticeship

This apprenticeship offers the opportunity to progress into a full-time permanent role within our office team, upon successful completion
As the business continues to grow, there is real potential to take on additional responsibilities over time, including scheduling, customer account management, and overseeing key administrative functions.
We are looking for someone who is committed, reliable, and keen to develop
For the right person, there is scope to build a long-term career with increasing pay and responsibility. We regularly promote from within and value people who want to grow with the business

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