Lighting Design Studio Customer Service Apprentice
DARK LIGHT DESIGN LIMITED
READING (RG7 1TH)
Closes in 27 days (Monday 21 July 2025 at 11:59pm)
Posted on 23 June 2025
Contents
Summary
Looking to start your career in a dynamic company? Our lighting design studio has an exciting opportunity in Logistics, Warehouse & Customer Services. We’re offering the chance to gain fully-rounded experience in client and supplier relations, liaising with shipping companies, warehousing & stock processing, in a friendly, buzzy environment.
- Wage
-
£20,000 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Mon-Thurs, 8:30am – 5:00pm
Fri, 8:00am – 12:00pm.
37 hours 30 minutes a week
- Start date
-
Monday 28 July 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key responsibilities
Supported by our team, you’ll be:
- Maintaining our systems with new orders and customers
- Liaising directly with suppliers
- Providing customer service that is friendly, approachable & helpful
- Processing and tracking customer orders
- Communicating with customers to update them on their orders
- Booking goods in and goods out on a daily basis
- Maintaining stock records and standards in the warehouse
- Answering incoming phone enquiries and gatekeeping
Where you'll work
UNIT 10
BROOKSIDE BUSINESS CENTRE
CHURCH ROAD
READING
RG7 1TH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WEST BERKSHIRE TRAINING CONSORTIUM
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
The apprentice will work towards the Customer Service Practitioner Standard. Training is delivered as a monthly group, interactive session at our centre in Newbury. There is also a monthly 1-1 training and review meeting with your Training Consultant.
Functional Skills maths and English can be delivered remotely or in person as required.
Requirements
Desirable qualifications
GCSE in:
- English (grade 3/D)
- Maths (grade 3/D)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Number skills
- Team working
- confident
- Eager to learn
- Willing to learn
- Friendly
About this company
We are Darklight Design, an independent consultancy specialising in lighting design and supply. We work with residential and commercial clients throughout the UK and Europe to create beautiful interior and exterior lighting schemes. Since we started in 2009, we’ve been competing with the very best in our field. Now, we want to take our business forward and ensure that our online designer lighting store and lighting consultancy services are the first choice for home-owners, interior designers and architects.
After this apprenticeship
In return, as well as gaining great experience and a qualification, there’s the chance of a permanent job with us at the end of your apprenticeship. You’ll be exposed to all the areas of our business, so you’ll have the opportunity to gain experience in them if you wish. This opportunity is truly what you make it.
Ask a question
The contact for this apprenticeship is:
WEST BERKSHIRE TRAINING CONSORTIUM
Rachel Eaves
rachel@wbtc-uk.com
07922 426414
The reference code for this apprenticeship is VAC1000327590.
Apply now
Closes in 27 days (Monday 21 July 2025 at 11:59pm)
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