Customer Service L2 Apprentice Estate Agent

Summary

We are seeking a motivated and presentable Apprentice to join our dynamic team. This is an excellent opportunity for someone looking to start their career in the commercial property sector. No prior experience is required as full training will be provided, with the potential to gain valuable experience and professional qualifications in the field.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday to Friday (no weekends). Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 25 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are a leading & long established commercial property consultancy and chartered valuation surveying firm, providing expert advice and services to a diverse range of clients. We pride ourselves on our professionalism, integrity, and customer-focused approach.

We are seeking a motivated and presentable Apprentice to join our dynamic team. This is an excellent opportunity for someone looking to start their career in the commercial property sector. No prior experience is required as full training will be provided, with the potential to gain valuable experience and professional qualifications in the field.

Key Responsibilities

Provide administrative support to the consultancy and surveying teams
Answer telephone calls and respond to email enquiries from clients and customers
Assist with the preparation of reports, documents, and correspondence
Maintain accurate records and filing systems
Liaise with clients, customers, and colleagues in a professional and courteous manner
Support the organisation of meetings and appointments
Carry out any other duties as required to support the team

Where you'll work

47 Hoghton Street
PR9 0PG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOUTHPORT EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Compete Apprenticeships and Training will provide comprehensive training to the Customer Service Practitioner Level 2 Apprenticeship Standard along with Functional Skills where necessary.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

organisational skills
communication skills
Proficient IT skills

Other requirements

We are a leading & long established commercial property consultancy and chartered valuation surveying firm, providing expert advice and services to a diverse range of clients. We pride ourselves on our professionalism, integrity, and customer-focused approach.

About this company

Fitton Estates has been established for over 30 years. We are a Commercial Property Consultants and Chartered Surveyors offering a professional agency and property consultancy practice throughout our surrounding regions of Sefton and West Lancashire. We combine a qualified approach with extensive experience and deep set local knowledge. We strongly believe we are the best at what we do in our area. Our agency practice extends to the retail, office, industrial and leisure markets. We deal frequently and comfortably with residential and commercial investments, developments, land and rural properties. As agents our mandate is always the same; maximising value and saleability, with a considered outlook to prevailing conditions and market sensitivity. Our clients range from private individuals and pension funds to charities and Local Authorities. As Chartered Surveyors and RICS registered valuers we carry out formal RICS Valuations and professional work for numerous purposes. These include SIPP/Pension fund valuations, HMRC compliant Probate valuations, Expert appointments for family matters and private client instructions.

After this apprenticeship

You will achieve Apprenticeship Standard Customer Service Practitioner Level 2.

Ask a question

The contact for this apprenticeship is: