Trade Counter Apprentice

GREEN ELECTRICAL & PLUMBING LTD

BARNSLEY (S71 1AF)

Closes in 12 days (Thursday 3 July 2025 at 11:59pm)

Posted on 19 June 2025

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Summary

Ready to build a solid foundation for your career? Join our friendly and dynamic team as a Trade Counter Apprentice and kick-start your journey in the plumbing supplies industry.

Wage

£14,133.60 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Working week to be discussed, may include an occasional Saturday morning, 8.00am - 12.00pm.

36 hours a week

Start date

Tuesday 29 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Customer service skills, Will be trained in telephone/trade counter/retail sales. Will interact with both retail and trade customers.
  • Will also be trained up in stores and range of electrical, lighting and plumbing knowledge for selling.
  • Will be trained up on our back-to-back sales process on MACE data base.
  • Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
  • Use systems, equipment and technology to meet the needs of the customers

Where you'll work

3 LANGDALE ROAD
BARNSLEY
S71 1AF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BARNSLEY COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this company

Green Electrical & Plumbing Supplies, an independent electrical wholesaler, plumbing merchant and bathroom and kitchen showroom based in Barnsley, South Yorkshire. We also design and supply stunning bathrooms and kitchens to suit every customer need, we also have an amazing team all with years of industry experience and knowledge who are always happy to help with anything.

After this apprenticeship

Possible progression opportunities. 

Ask a question

The contact for this apprenticeship is:

BARNSLEY COLLEGE

Eleasha Smith

apprenticeships@barnsley.ac.uk

01226216166

The reference code for this apprenticeship is VAC1000327184.

Apply now

Closes in 12 days (Thursday 3 July 2025 at 11:59pm)

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