Business Admin Apprentice

Summary

The Business Admin Apprentice will deliver effective, high quality admin support and customer service to the support the company’s Corporate Services functions. Assist in providing first line support to employees and managers by phone and by email for HR, L&D and Management information (MI). **Likely to be 3 WFH days and 2 office days**

Wage

£14,654 a year

Check minimum wage rates (opens in new tab)

• 29 days holiday, increasing to 33 days, plus Bank Holidays, with opportunity to purchase more • Extensive family-friendly packages and childcare assistance

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8:30am - 4:30pm.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will answer enquiries and provide basic guidance in accordance with policies and processes. Help ensure that data and personal records are kept up to date, accurate and confidential, supporting all functions by taking notes at meetings, creating reports for colleagues and managers.

Provide a range of business administration support to the teams, utilising MS Office software and a range of in-house systems, flexibly responding to changing day-to-day demands
Receive and respond to colleagues and manager queries and request in relation to L&D, HR and Management Information (MI)
Provide administrative support to a range of meetings, including, for example, organising venues, contacting delegates, sending out pre-meeting information. Input relevant data onto a range of systems ensuring accurate and confidential maintenance of business records
Proactively support initiatives to develop the business and generate income
Develop skills to enable prioritisation of work, and the production of accurate work within deadlines
Act as an ambassador for apprenticeships within the business both internally and externally and representing us where appropriate at external events
Work at all times to health and safety regulations and policies in order to maintain a safe working environment
Work well with colleagues, commence work promptly each day and complete all work to a satisfactory standard
Report to supervisor any additional work that is needed to complete a job to the required standard
Maintain the businesses reputation for great customer service through actions/conduct
Actively support the businesses commitment to Equalities and Diversity
Ensure that NVQ course work is delivered on time and diligently to fulfil the requirements of the course
Undertake any other appropriate duties required by management

Where you'll work

COWLEY MARSH DEPOT
MARSH ROAD
OXFORD
OX4 2HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ABINGDON AND WITNEY COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Duration:

15 months practical training period, plus 3 months for End Point Assessment

Delivery model:

Work-based training with your employer
10 days Business Professionals training at college
Approximately 12 on-site assessment visits per year
Level 2 Functional Skills in maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours per week of an apprentice’s time at work

Qualifications included:

Level 2 Functional Skills in English and maths (if required)
Level 3 Business Administrator apprenticeship standard

End Point Assessment:

Knowledge test
Portfolio based interview
Project/improvement presentation

Requirements

Essential qualifications

GCSE in:

English (grade Grade C/4 or above)
Maths (grade Grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Team working
Keen to learn
develop skills
Experience of Microsoft Office
Strong team-work ethos
Able to prioritise work
achieve deadlines
work flexibly
Must be confidential

About this company

At ODS, we take pride in our role in making Oxford a world-class city. From waste collection to maintaining roads and parks, our team works tirelessly to ensure the city remains vibrant and beautiful. It's tough work, but it's incredibly rewarding. Joining ODS means joining a team of dedicated professionals who care deeply about their work and their community. Our employees are the backbone of our success, and we value their commitment and passion.

https://www.odsgroup.co.uk/about-ods (opens in new tab)

Company benefits

• A secure and flexible pension scheme • Personal and professional counselling • Retail discounts • Heavily discounted gym memberships • Travel loans and travel discount schemes • Cycle to work scheme

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

CIPD Level 3, HR Assistant/ L&D Assistants/
CIPD level 5, HR Advisor, Recruitment Specialist

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