Business Analyst Apprentice

Summary

The Diligenta vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. The programme sits within Diligenta’s Change and Transformation functions. This is a fantastic opportunity for someone with a degree looking to break into the sector with the opportunity to progress within the company.

Wage

£27,500 a year

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Eligibility for an annual discretionary bonus scheme

Training course

Business analyst (level 4)

Hours

37.5 hours per week Monday - Friday between 9am and 5pm

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 10 months

Positions available

4

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This role sits within Diligenta’s Change and Transformation functions. It is a fantastic opportunity for someone looking to break into the industry. This is an exciting time to be working in an environment where the pace and diversity of business change increases the complexities between the digital world and physical worlds. Diligenta will give you the opportunity to gain experience from the best and progress in your career within the company.

Diligenta’s scheme focuses on building a broad future skill set within our Change function. The function is uniquely positioned in Diligenta to drive critical business outcomes which both support the delivery of the Diligenta Corporate Strategy and provide value for our customers.

The scheme offers the opportunity to work in the discipline of Business Analysis.

You will be working in a modern office environment with the potential for hybrid working, a relaxed dress code, and with a team that is here to support you in your career and personal development.

Within the role you will:

Work on challenging projects with real business impact.
Develop skills in business analysis and general project management.
Work with a designated mentor.
Benefit from the skills and capabilities of the global parent company, Tata Consultancy Services.
Receive in-house training on systems, processes, and core brand values

Where you'll work

Peterborough Business Park
Lynch Wood
Peterborough
Cambridgeshire
PE2 6FY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INSTEP UK LIMITED

Your training course

Business analyst (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Apply appropriate approaches to scope, plan and perform Business Analysis
Communicate effectively in a variety of situations with a range of stakeholders
Apply a range of structured investigation techniques to a business situation
Produce an outline definition of a business situation using an appropriate technique
Apply appropriate techniques to identify problems and opportunities within a business situation
Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
Apply appropriate techniques to analyse and document options and recommendations for change
Elicit process information from stakeholders
Model business processes using relevant techniques, standards, notation and software tools
Analyse business process models to identify opportunities for improvement
Produce models of redesigned business processes
Elicit requirements from stakeholders to identify business and user needs
Document clear functional and non-functional requirements in line with local standards
Analyse documented requirements to remove duplication, conflict and overlap
Prioritise requirements using an appropriate prioritisation approach
Validate requirements with stakeholders
Support the establishment of requirements traceability
Elicit business data needs from relevant sources
Support the development of simple data models using relevant techniques, standards, notation and software tools
Document current business situations to enable gap analysis and decision making
Support the development of models of future state business situations
Identify key differences between current and future business situations
Identify actions required to move from the current to future business situation
Define acceptance criteria for business and system changes
Support business acceptance of business and system changes
Apply relevant techniques to research and identify stakeholders
Analyse and document stakeholders' areas of interest and influence
Support the development of cost/benefit analysis for proposed business changes
Evaluate and document the key impacts on people, process, organisation, technology and information
Present information in a manner appropriate to the audience
Apply appropriate approaches to scope, plan and perform Business Analysis
Communicate effectively in a variety of situations with a range of stakeholders
Apply a range of structured investigation techniques to a business situation
Produce an outline definition of a business situation using an appropriate technique
Apply appropriate techniques to identify problems and opportunities within a business situation
Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
Apply appropriate techniques to analyse and document options and recommendations for change
Elicit process information from stakeholders
Model business processes using relevant techniques, standards, notation and software tools
Analyse business process models to identify opportunities for improvement
Produce models of redesigned business processes
Elicit requirements from stakeholders to identify business and user needs
Document clear functional and non-functional requirements in line with local standards
Analyse documented requirements to remove duplication, conflict and overlap
Prioritise requirements using an appropriate prioritisation approach
Validate requirements with stakeholders
Support the establishment of requirements traceability
Elicit business data needs from relevant sources
Support the development of simple data models using relevant techniques, standards, notation and software tools
Document current business situations to enable gap analysis and decision making
Support the development of models of future state business situations
Identify key differences between current and future business situations
Identify actions required to move from the current to future business situation
Define acceptance criteria for business and system changes
Support business acceptance of business and system changes
Apply relevant techniques to research and identify stakeholders
Analyse and document stakeholders' areas of interest and influence
Support the development of cost/benefit analysis for proposed business changes
Evaluate and document the key impacts on people, process, organisation, technology and information
Present information in a manner appropriate to the audience

Your training plan

The successful candidate will be enrolled on the Level 4 Business Analyst Apprenticeship with Instep UK.

The apprenticeship is delivered:

This programme transforms promising individuals into true change agents, helping them drive business-critical projects.

Course Objectives:

Rework internal processes to boost organisational efficiency
Enhance customer outcomes by designing for customer needs
Accelerate transformation initiatives
Stay up to date with cutting edge technologies like machine learning and AI

Individuals who work on change initiatives. They’re typically involved in troubleshooting problems or looking for opportunities to improve ways of working, like operations managers or innovation leads. This course enables them to select the right approach to solving the right problems, and to produce the right solution.

Programme format:

The programme’s delivered in 6 modules across 15 months. Each module consists of three components, based on our learning methodology:

Ignite: Online activities that participants complete before the Masterclasses, helping to engage them in the topic. Approximately 3 hours per module.

Immerse: Masterclasses where participants get the opportunity to bring what they learn to life with practical activities and interact with other learners. 17 x ½-Day Masterclasses.
Impact: Activities completed after the masterclass to help participants reflect upon their learning. They are also designed to capture evidence of the knowledge that has been gained, and the skills and behaviours that have been embedded. This helps to build the portfolio of evidence that participants need for their End-Point Assessment. The time requirement varies depending on the complexity of the activities per module, but equates to roughly 4 hours per month.

You will receive 1-2-1 remote coaching from your Instep tutor.

Qualification gained:

Business Analyst Level 4 Apprenticeship

Participants will also be qualified to gain the following BCS-accredited units:

Business Analysis Practice
Requirements Engineering
Modelling Business Processes

More training information

Instep UK Ltd is a specialist solutions provider with over 30 years of experience supporting PLC’s and large businesses across industries. We offer innovative education and training solutions, through the delivery of apprenticeships, and commercial training across the country and overseas.

Our accredited apprenticeship programmes are designed to complement employers’ existing in-house training provision and improve each learner’s knowledge, skills and behaviours as part of their career development.

As an education innovator, we constantly adapt our products and services and invest heavily in the development of our online platforms, all with the aim of creating a better learning experience.

Here at Instep UK Ltd we truly believe our mission statement - ‘We develop businesses by developing people’ and this underpins everything that we do.

Our unique approach provides the optimal mix of on-the-job training and remote classroom learning, delivered by experienced industry professionals.

Requirements

Essential qualifications

Degree in:

Any (grade 2:2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Analytical skills
Team working

About this company

The Diligenta vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. Within a business environment that has been described as ‘home’ by many employees, we drive a culture that is founded on positive change and development. We provide services to one in four of the UK’s population administering more than 23 million policies, providing a wide range of services including Customer Services, IT and Change Management to major life and pensions insurers. Our aim is to be acknowledged as the 'best in-class’ platform-based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can't solve themselves, through our exceptional services and diverse platforms, all of which gives us our distinct personality. Our extensive digital platforms allow us to provide the excellent customer experience which is at the heart of everything we do. We also believe that providing an excellent employee experience is just as important. We care about the moments that matter and work at delivering diverse solutions every day. We at Diligenta believe that a diverse mix of talented and ambitious people helps us better understand and respond to our client customer needs. Working in customer facing roles can be extremely rewarding, and by using a range of digital platforms to find the optimum solution for your customer, you can help people achieve goals and play a direct role in the success of the busines https://www.diligenta.co.uk/ (opens in new tab)

Company benefits

• 31 days annual leave including Bank Holidays • Personal and career development opportunities • Staff Discounts • Travel benefits • Health and Wellbeing programme • Pension scheme And many more!

After this apprenticeship

There are many further learning and development opporunities available in the company after completing your apprenticeship.

Ask a question

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