Medical Administrator Apprentice

Summary

VQ Solutions are looking for a personable individual to join the team at Church Avenue Surgery. In this diverse role, you will work within the reception and administrator teams carrying out a variety of tasks, including delivering excellent customer service to patients and providing general assistance to the Practice team.

Wage

£17,550 a year

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Training course

Business administrator (level 3)

Hours

The surgery opening hours are 08:00 - 18:00. Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Providing excellent customer service at all times when speaking with patients on the telephone and in person
Receiving and welcoming patients upon arrival at the surgery
Making appointments for patients via the telephone or face to face
Training to be given in the repeat prescription process
Arranging transport and home visits for doctors
Ensuring all paperwork is documented in the correct format and added to patient records
Complete the new patient process, ensure all information is documented
Deal with and action SystmOne tasks and notifications in a timely manner
Regularly check the Practice email inbox and take the appropriate action

Where you'll work

54 CHURCH AVENUE
HARROGATE
HG1 4HG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

VQ SOLUTIONS LTD

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions
You will have a dedicated VQ Mentor and will also be supported internally by your manager
During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
The best part? All apprenticeship work will be completed during working hours

Requirements

Essential qualifications

GCSE in:

Maths and English (grade Minimum C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative
Non judgemental
Ability to prioritise
Good time management

Other requirements

Due to the nature of this business, a high level of discretion is both expected and essential.

About this company

We provide comprehensive NHS primary care services to help you manage your health and well-being. Our aim is to provide a high quality, caring and personal health care service to our whole patient population by: Putting our patients at the centre of what we do Having a highly qualified and trained multi-professional integrated primary Healthcare Team Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit.

After this apprenticeship

Church Avenue Surgery offers excellent progressional routes, this could include nurse training, pharmaceutical and further operations management training

Ask a question

The contact for this apprenticeship is:

VQ SOLUTIONS LTD

Recruitment Team

recruitment@vqsolutions.co.uk

01423 740006

The reference code for this apprenticeship is VAC1000326842.

Apply now

Closes on Friday 8 August 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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