Customer Administration Apprentice
R A MEDICAL SERVICES LTD
Skipton (BD23 2AA)
Closes on Friday 29 August 2025
Posted on 18 June 2025
Contents
Summary
A team member to assist with dealing with customers and help with the day to day running of the office, including answering the telephone and emails, helping with visitors, record keeping, with potential for involvement in requirements for the quality system management. Help may also be required in additional areas of the business.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 4.30pm
37 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering the phone and dealing with customer enquiries
- Addressing emails
- Determining specification of equipment and issuing customer quotations
- Filing/Archiving
- Accompanying visitors to the building
- Assisting with visitors who attend for product training
- Helping to keep the office area clean and tidy (team effort)
- Assisting with the company Quality System as and when required
- Invoicing
Where you'll work
Sandylands Business Centre, Carleton New Road
Skipton
BD23 2AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CRAVEN COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Business Administrator Level 3 Apprenticeship Standard
- The apprentice will be expected to attend Craven College one day per fortnight and the other 4 days (5 one week) at work
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
Other requirements
We are looking for an individual who values working as part of a team. Our staff turnover is low resulting in staff who have been with us many years and therefore carry a wealth of experience and knowledge, which they are happy to impart. Our office attire is relaxed but no jeans or ripped clothing is allowed. Staff are offered clothing embroidered with the company logo – polo shirts, sweatshirts, body warmers and jackets where appropriate and are expected to wear them at certain times. We also from time to time offer staff outings, recent years having seen; go karting, axe throwing, bowling, escape room, off road driving etc.
About this company
R A Medical Services are a specialist healthcare company offering a range of goods and services for inhalation sedation. Our range includes: new equipment, ongoing sundry equipment sales and managing a maintenance service on customer sites involving travelling across the UK and Ireland. A small amount of manufacturing is done on our premises, but we also have unique Distributor agreements with two America n Manufacturers, holding considerable stock. The company is unique across the UK and Ireland (including Southern Ireland and offshore) and has the advantage of over 60 years’ experience in this particular field dating from the 1960s. The present company having been in existence for 30+ years. In January 2025 we moved into a new facility, the existing building being remodelled extensively to meet our specific requirements. The company is a multi-generational family run business with traditional values and resulting care for staff.
After this apprenticeship
- R A Medical Services is a growing specialist company and several employees have recently changed roles and progressed upwards
- Further roles may be developed in additional areas as we continue to expand
- We are currently undergoing a transition to ISO 13485 which is a much more demanding quality system, offering potential for a role assisting with management of this
- We are currently in the process of establishing a training suite for healthcare professional who wish to attend our premises for training and product updates, additional staff will be required to facilitate this area
Ask a question
The contact for this apprenticeship is:
CRAVEN COLLEGE
Holly McFadyen
hmcfadyen@craven-college.ac.uk
07584212921
The reference code for this apprenticeship is VAC1000326714.
Apply now
Closes on Friday 29 August 2025
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