Customer Service Administrator Apprentice
CBE PLUS LTD
CHESTERFIELD (S42 5UZ)
Closes in 30 days (Friday 18 July 2025 at 11:59pm)
Posted on 17 June 2025
Contents
Summary
To be responsible for the coordination of customer ordering procedure and developing relationships between the customer, sales and production teams.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday, 8.00am - 5.00pm
Friday, 8.00am -12:00pm
38 hours a week
- Start date
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Monday 21 July 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Effective & efficient processing of customer orders
- Coordinate and control production progress reports to customers
- Respond to emails and enquiries on time and in a professional manner
- Develop a close and effective working relationship with internal teams to support the sales
projections and maintain commitment to lead times - Effective documentation control both internally and externally
- Work as part of the team to ensure we remain our chosen market leader
- Reception duties and customer focused contact particularly by telephone
- Assist with admin in various departments, including customer service, sales, quality, and finance as, and when, required
- Utilise the systems to provide accurate and timely data as requested
- Regular contact and building relationships with internal parties in order to understand business functions
- Creation and recording of correct documentation
- Ensure efficient, accurate and timely processing of data for accurate reporting
Continual service improvement, including but not limited to:
- Order Processing, Order acknowledgment
- Order Progressing
- Despatching & Invoicing
- Customer satisfaction survey
- Maintenance of customer portals
- Producing quotes and chasing customers
Other Responsibilities:
- Working as a team member to deliver any other ad hoc duties to meet the business vision, mission, and objectives
- Contribute and support the effective management & implementation of Health & Safety policies
throughout the businesses - Contribute and support the effective management & implementation of the QMS system throughout the businesses
Where you'll work
ENTERPRISE DRIVE
HOLMEWOOD
CHESTERFIELD
S42 5UZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CHESTERFIELD COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Business Administrator Level 3 Apprenticeship Standard
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
- You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Ability to work to deadlines
- Familiarity with Microsoft
- Customer Service skills
- Ambitious
- Able to meet deadlines
About this company
CBE+ is a Manufacturing SME with ambitions for growth and expansion with high investment over the medium to long term future years. We are now looking to recruit a highly motivated, creative Marketing & Communications Apprentice to support the Marketing Executive and the company growth ambitions
After this apprenticeship
- Upon successful completion of this apprenticeship, potential for full-time contract and progression within the company, for the right candidate
Ask a question
The contact for this apprenticeship is:
CHESTERFIELD COLLEGE
Hannah Donald
donaldh@chesterfield.ac.uk
07970031397
The reference code for this apprenticeship is VAC1000326520.
Apply now
Closes in 30 days (Friday 18 July 2025 at 11:59pm)
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