Customer Service Practitioner Apprentice

Summary

As an Apprentice Sales Assistant, you will generate income for Amble Pin Cushion (which is part of ABRINOR LTD) by selling goods and products proactively and competently to provide customers with an exemplary end to end shopping experience.

Wage

£11,778 a year

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Training course

Customer service practitioner (level 2)

Hours

Monday - Saturday. Exact working days and hours to be confirmed.

30 hours a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

In this role you will also receive seamstress training and will learn to alter menswear, suits and trousers, dresses etc
The role will also involve maintenance of the website and input to the Facebook page, blog, Instagram and will be largely responsible in dealing with online sales arising from e-commerce on the company’s website
Greeting and serving customers face to face and over the telephone Providing customer with specialist advice, help and guidance Handling payments
Receiving, processing and recording new stock
Building customer loyalty
Managing own workload to ensure customers' orders are completed
To assist colleagues as directed
Representing Amble Pin Cushion to all customers and callers, so as best to present the business
Any other duties reasonably required by you

Where you'll work

20-22 Queen Street
Amble
Morpeth
Northumberland
NE65 0BZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY OF SUNDERLAND COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard:

An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Grade 9-1)
Maths (grade Grade 9-1)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Creative
Initiative
Non judgemental
Patience

Other requirements

You will also be required to train as a seamstress as part of the role, so an interest or experience in sewing is essential. Needs to be able to stand for extensive periods. Ability to climb a ladder to maximum 1.5m from the ground. Smart appearance.

About this company

Amble Pin Cushion is a busy family business, based in the Northumberland fishing town of Amble. Our friendly staff are enthusiastic experts for all things fabric and yarn. We provide an outstanding service and top quality products.

After this apprenticeship

Strong possibility of employment upon successful completion of the apprenticeship programme

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