Dental Receptionist Apprentice
ORTHO EXCLUSIVELY LIMITED
BIRMINGHAM (B27 7UT)
Closes in 18 days (Sunday 6 July 2025 at 11:59pm)
Posted on 17 June 2025
Contents
Summary
Ortho Exclusively is seeking a proactive Dental Receptionist apprentice to support daily operations and provide exceptional service. The role involves assisting with patient queries, problem-solving, and collaborating with other stakeholders.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Thursday, 8.45am - 5.30pm and Friday, 9.00am - 1.00pm. Flexibility with hours needed.
30 hours a week
- Start date
-
Monday 14 July 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key tasks:
- Answer the telephone and deal wih with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitor in a pleasant and prompt manner
- Notify dentists / hygienists of patient's arrivals
- Keep patients informed of any delays
- Collect and record patient payments and persue any debts in accordance with the practice payments policy
Where you'll work
20 SUMMER ROAD
ACOCKS GREEN
BIRMINGHAM
B27 7UT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BIRMINGHAM METROPOLITAN COLLEGE
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Level 2 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- English (grade 3/D or above)
- Maths (grade 3/D or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
Dr Cottam is a Specialist Orthodontist with over 30 years experience who is a Platinum Elite Invisalign provider, who is known to take on and complete complex cases
After this apprenticeship
- Potential for a permanent at the practice upon ocmpleting the apprenticeship
Ask a question
The contact for this apprenticeship is:
BIRMINGHAM METROPOLITAN COLLEGE
BMet Recruitment Team
recruitment@bmet.ac.uk
The reference code for this apprenticeship is VAC1000326349.
Apply now
Closes in 18 days (Sunday 6 July 2025 at 11:59pm)
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