IT Technician Apprentice

Kind Edward VI College

West Midlands (DY8 1TD)

Closes in 17 days (Friday 4 July 2025 at 11:59pm)

Posted on 16 June 2025

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Summary

This role offers a unique opportunity to gain practical experience in IT assisting in various technical aspects of IT delivery around the college. The successful candidate will work closely with colleagues to ensure the smooth operation of the network and support staff and students with day-to-day troubleshooting and maintenance.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Information communications technician (level 3)
Hours
Monday to Friday, 9.00am - 5.00pm.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The post-holder will provide:

IT Support:

  • Provide a rapid and friendly first and, where required, second line response to IT problems encountered by customers.
  • Assisting in the setup, configuration, and maintenance of IT equipment, including computers, software and peripherals.
  • Providing technical support in resolving IT-related issues, such as software installation, troubleshooting, and network connectivity.
  • Perform duties relating to updating and patching, data backup and retrieval and other areas as directed by the IT Hub Manager or other IT Hub staff.
  • Provide support to exams as and when required.

Problem Solving/Creative Effort:

  • This role will require the post holder to innovate solutions to problems they encounter with the support of the IT team.
  • The entire IT Hub team have input into the development of the Digital Technology strategy. The post holder will be expected to contribute to the development of this strategy and will be expected to deliver against agreed tasks and targets.

Safety and Compliance:

  • Adhering to health and safety protocols and guidelines when working with technical equipment and supporting staff and students.
  • Assisting in the implementation of risk assessment procedures and promoting a safe working environment for all involved.

This job description is intended to outline the general responsibilities and qualifications of the apprentice role. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required for the position.

Where you'll work

King Edward VI College
Lower High Street
Stourbridge
West Midlands
DY8 1TD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HALESOWEN COLLEGE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

The succesful apprentice will attend an online weekly lesson to work towards their ICT Apprenticeship.

In addition the apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Presentation skills
  • Administrative skills

About this company

Our mission here is simple: we want to inspire the next generation; we want them to grow and achieve academic and personal excellence, progressing on to their chosen next steps with confidence.

After this apprenticeship

On completion of this apprenticeship, there may be a permanent position available for the right candidate.

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Deborah Maley

dmaley@halesowen.ac.uk

01216027777

The reference code for this apprenticeship is VAC1000326312.

Apply now

Closes in 17 days (Friday 4 July 2025 at 11:59pm)

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