Apprentice Business Administrator

Summary

You will be trained over your apprenticeship in the provision of high-quality administrative support services for Ilkley & Wharfedale Medical Practice. You will develop a professional approach and will be responsive to the needs of staff and patients, work closely with all staff members and develop knowledge of general practice and the NHS.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am until 6.00pm.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Answering the phone and booking GP appointments
New patient registration packs
Photocopying medical records
Filing (prescriptions and records)
Logging vaccination deliveries
Process incoming and outgoing post
Empty and distribute the contents of courier bag
Healthcare promotional displays in waiting room
Producing the quaterly practice newsletter
Aire and tidy the waiting room and reception
Update/produce appropriate waiting room posters
Process incoming pathology results
Scan correspondence into patient records
Input of information and results onto the computer as requested by doctors
Input of information and temporary resident details
Deducting patients from clinical system
Monitoring NHS.net emails
Communicating with patients on an ad hoc basis
Extract medical records or print computerised records when required for surgery consultation, home visits etc
Arrange urgent transport, nursing or social service
Maintain effective stock levels or stationary and office supplies
Providing appropriate administative support to the reception and practice manager

Where you'll work

SPRINGS MEDICAL CENTRE
SPRINGS LANE
ILKLEY
LS29 8TQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CRAVEN COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be expected to attend Craven College fortnightly to complete the knowledge sections of your course. The other 4 days (5 one week) are in the work place.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

We are a caring and committed team whose aim is to improve the health of our community by delivering high quality patient care, whilst maintaining a fulfilling working environment for all. We take pride in offering the highest standard of patient-centred healthcare. We offer many services including clinics for long term conditions, minor surgery, postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

https://www.igmedical.co.uk/index.php/about/ (opens in new tab)

After this apprenticeship

Permanent employment.

Ask a question

The contact for this apprenticeship is:

CRAVEN COLLEGE

Holly McFadyen

hmcfadyen@craven-college.ac.uk

07584212921

The reference code for this apprenticeship is VAC1000326031.

Apply now

Closes on Friday 29 August 2025

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