Apprentice Parts Advisor

Summary

A Level 2 Apprentice Parts Advisor is required. You will become integral within the department by providing aftermarket support in the supply of OEM spare parts to an extensive customer base and internal departments. Duties include receiving orders via telephone, email and any other medium made available - such as online portals.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Supply chain warehouse operative (level 2)

Hours

Rota will cover between 07.00 & 17.00, Monday to Friday.

40 hours a week

Start date

Tuesday 15 July 2025

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Order intake and processing:

Receiving orders via telephone, email and any other medium made available such as on-line portals
Booking parts out of stock and preparing delivery notes

Order Picking/Dispatch:

Pick parts, package them securely, prepare address labels for couriers
Goods in/out
Receipt incoming spare parts into stock and locate them in parts dept
Book in warranty returned spare parts and locate in the quarantine area
When necessary, load and unload spare parts and equipment from delivery vehicles

Customer Service:

Assist customers and internal staff with the identification of spare parts
Creating quotations for customers
Assist customers with queries related to departmental issues – such as late deliveries, incorrect parts etc.
Update customers with ETAs

Where you'll work

Ashburton Point
Wheel Forge Way Trafford Park
Manchester
M17 1EH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Supply chain warehouse operative (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Conduct risk assessments within the working environment.
Apply safe working practices in line with associated health and safety legislation and company policy.
Receive products in line with organisational procedures.
Store and pick products in line with organisational procedures.
Dispatch products in line with organisational procedures.
Decant, pack products in line with organisational procedures.
Communicate with others verbally, for example internal and external customers, colleagues, and managers.
Communicate in writing with others, for example internal and external customers, colleagues and managers.
Load and unload products, considering the product that is to be moved and its current and planned destination.
Use tools and equipment to aid in product handling.
Use information technology and digital systems. Comply with GDPR and cyber security.
Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
Identify and escalate problems beyond own responsibility.
Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
Follow equity, diversity and inclusion rules.
Carry out and record learning and development activities.
Conducts handover activities.
Conduct risk assessments within the working environment.
Apply safe working practices in line with associated health and safety legislation and company policy.
Receive products in line with organisational procedures.
Store and pick products in line with organisational procedures.
Dispatch products in line with organisational procedures.
Decant, pack products in line with organisational procedures.
Communicate with others verbally, for example internal and external customers, colleagues, and managers.
Communicate in writing with others, for example internal and external customers, colleagues and managers.
Load and unload products, considering the product that is to be moved and its current and planned destination.
Use tools and equipment to aid in product handling.
Use information technology and digital systems. Comply with GDPR and cyber security.
Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
Identify and escalate problems beyond own responsibility.
Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
Follow equity, diversity and inclusion rules.
Carry out and record learning and development activities.
Conducts handover activities.

Your training plan

Supply Chain Warehouse Operative Level 2 Standard qualification
End Point Assessment
Work based training

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 9-4 (A*-C))
Mathematics (grade 9-4 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Organisation skills
Presentation skills
Willing Attitude & Presence
Willing for Self-Development

Other requirements

• Interest in engineering or vehicles D • An understanding of the principles and workings of a motor vehicle D • Understand the organisation E • Knowledge of office based I.T • A desire to learn waste collection related technical topics E • Demonstrate an amicable attitude (body language, tone, word choice etc) E • Demonstrate a willingness for self-development • Willing to attend further education courses E • Willing to attend internal and external training course including fork lift truck licence E • Flexible E • Able to satisfy shift start times promptly E • Capable of working in a manual environment, picking spare parts upto 20kg E • Capable of working at heights off aircraft steps and Hi Bay order picker

About this company

Dennis Eagle, part of the Terberg Environmental Group, is a world leader in the design and manufacture of refuse collection vehicles, with an established reputation for supplying quality products that meet the highest expectations in terms of performance, cost and delivery. Committed to the continued development of innovative solutions for the waste and recycling market, the company provides complete vehicle solutions, producing refuse collection bodies, chassis and bin lifts. Its comprehensive product portfolio offers a configuration to suit every application, and this is backed-up by unrivalled customer service provided by the largest aftersales and support structure in the industry. Today, Dennis Eagle manufactures over 1,000 units per year for UK local authorities and private sector contractors. In addition, it has a continually expanding customer base overseas, including in continental Europe, Scandinavia, Australia and the U.S.A. The company has consistently led the low entry chassis market, and its Elite 6 cab has been proven to offer an unparalleled standard of direct driver visibility and cyclist safety. As a result of the company’s expertise in developing large trucks with high visibility cabs for use in urban environments, it was approached by TfL to take part in the Construction Logistics and Community Safety (CLOCS) initiative. This has led to the development of an Urban Safety Vehicle range, which currently includes skip-loader, tipper and tipper grab variants, with plans to introduce a number of other body options moving forward.

http://www.dennis-eagle.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon successful completion of this apprenticeship you will be offered a permanent position as a parts advisor.

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Linsay Marie Jones

linsay.jones@intecbusinesscolleges.co.uk

01788514276

The reference code for this apprenticeship is VAC1000325974.

Apply now

Closes in 27 days (Monday 14 July 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents