IT Apprentice

A S METALLURGY (L'POOL) LTD

BOOTLE (L30 1RD)

Closes in 26 days (Saturday 12 July 2025)

Posted on 13 June 2025

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Summary

To provide day to day IT Support to the business and all end users, fixing general IT issues and maintaining equipment on site.

Wage

£15,365 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday 9am - 5pm

37 hours a week

Start date

Thursday 17 July 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Ensure all support processes and procedures are consistently followed
  • Respond to support calls and emails from clients in a timely, professional manner, adhering to company SLAs
  • Confidently and professionally resolve technical issues remotely
  • Collaborate with all departments to understand their IT needs and provide effective support across business units
  • Assist with equipment relocation and ensure all workstations are equipped with the necessary hardware
  • Support technical aspects of existing and future databases required for job file completion
  • Contribute to the ongoing development and improvement of corporate LANs
  • Participate in training seminars or conferences as directed by the IT Manager to enhance operational knowledge
  • Help prioritise multiple IT issues, ensuring critical problems are addressed first
  • Communicate with the IT Manager to escalate and prioritise urgent issues
  • Maintain a safe working environment by following safety protocols during workstation setups and installations
  • Adhere to all company policies and guidelines, including those outlined in the Company Handbook
  • Maintain a tidy and safe workspace, showing respect for colleagues, visitors, and external partners

Where you'll work

UNIT 20
OLYMPIC WAY
SEFTON BUSINESS PARK
BOOTLE
L30 1RD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOWSKILLS LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3.

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Analytical skills
  • Team working
  • Initiative

About this company

To improve our clients’ accountability of resources, operations, and business satisfaction through the use of state-of-the art software and hardware applied by expert personnel with the maximum degree of transparency. Vision To contribute to a fair, inclusive, and professional way of doing business around the world by bringing transparency to every transaction we undertake in our activities.

https://www.ensegroup.com/mission-statement (opens in new tab)

After this apprenticeship

Opportunities for career advancement upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC1000325884.

Apply now

Closes in 26 days (Saturday 12 July 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.