IT Support Apprentice Level 3 Technician

Summary

Apply now for the position of IT Support Apprentice Level 3 Technician Apprenticeship. This is 13 months of practical training plus 3 months of end point assessment, and you will have the opportunity to gain valuable experience in one of the world's leading healthcare companies.

Wage

£17,000 a year

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Annual salary increases during the apprenticeship Share & bonus scheme

Training course

Information communications technician (level 3)

Hours

Monday to Friday – 09:00 to 16:30

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Asset Management – Ensure that the ITAM database is kept up to date, ensuring that the asset lifecycle and disposal is followed
Diagnose and resolve hardware and software-related issues in a timely manner, escalating more complex issues to higher-level support teams as needed
Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation
Educate users on basic IT concepts and best practices to enhance their productivity and security awareness
Proactively monitor, assess, and report on all tickets against defined Incident and Request Management KPIs, ensuring that appropriate action is taken to progress tickets where required
Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the problem management process
Windows OS knowledge
Office 365 and Outlook knowledge
Using remote troubleshooting tools
Implementing and cascading new processes
Responding to customers when service issues are detected
Problem-solving and analytical abilities, with a keen attention to detail
Logging and keeping records of customer service issues and solutions in the helpdesk ticket system
Communicating with second- and third-line support and escalating service issues to the appropriate level for swift resolution
Updating self-help documents so customers and colleagues can fix problems themselves

Where you'll work

Wharf Road
Eynsham
Witney
OX29 4BP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ABINGDON AND WITNEY COLLEGE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Delivery model:

Work-based training with your employer
Day release during term time (approximately 1 day a week for 1 year)
Regular meetings with your training coordinator to monitor progress and well-being
Approximately four on-site assessment visits per year
Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours a week of an apprentice’s time at work

Qualifications included:

Level 2 Functional Skills in English and Maths (if required)
Level 3 Information Communications Technician Apprenticeship

End Point Assessment:

Work-based project and presentation
Portfolio-based interview

Requirements

Essential qualifications

GCSE in:

Maths & English (grade A*- C / 9 - 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Team working
Initiative
Interpersonal

Other requirements

Our Magnet Technology factory in Eynsham and soon to be in Bicester opening in June 2026, Oxford, is at the forefront of manufacturing high-tech medical imaging equipment used by healthcare professionals worldwide. We are seeking a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice. This role is perfect for someone passionate about technology, eager to learn, and ready to start their career in IT. You will gain valuable on-the-job experience while working towards a nationally recognised qualification in IT support. Please apply as soon as possible for this role. Should the right candidate be found prior to the closing date, then the vacancy may be closed early. Apprenticeship Assessment and Information Session: Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to attend an Apprenticeship Assessment and Information Session at the Witney or Abingdon campus. This will consist of a series of initial assessments (required prior to any apprenticeship offer), completion of essential paperwork, the opportunity to find out more about the apprenticeship process, the training included, and a forum for your questions. As a new Apprenticeship applicant, you will only have to undergo this process once. If you would like to talk to us about the assessments or if you would need any extra support to attend the Apprenticeship Assessment and Information Session, please call us on 01235 216216. Qualification checks: By applying for this vacancy, you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible. The National Minimum Wage (NMW) for Apprentices is £7.55 per hour from April 2025. This applies to 16 - 18 year old apprentices and those aged 19 and over during the first year of their apprenticeship. After this, the National Minimum wage appropriate to their age applies. The wage for apprentices applies to both time spent on the job plus time spent training.

About this company

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. At Siemens Healthineers Magnet Technology in Eynsham, Oxford, we are a world leader in the design and manufacture of superconducting magnetic resonance imaging magnets for medical applications and we take enormous pride in developing truly innovative technology to produce superconducting magnet solutions of exceptional quality. From concept stage through to product delivery, we aim to continually push technological boundaries, as it is our mission to make MRI systems more widely accessible across the world.

https://www.siemens-healthineers.com/ (opens in new tab)

Company benefits

26 days holiday & the option to buy/sell an additional 5. Up to 10% employer pension. Corporate Social Responsibility opportunities including 2 paid volunteering days a year and support from our 24/7 employee assistance programme.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Service Desk Analyst
Deskside Support Analyst

Ask a question

The contact for this apprenticeship is:

ABINGDON AND WITNEY COLLEGE

Mike

apprenticeships@abingdon-witney.ac.uk

01235216216

The reference code for this apprenticeship is VAC1000325765.

Apply now

Closes in 26 days (Friday 11 July 2025 at 11:59pm)

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