ADMINISTRATION ASSISTANT APPRENTICE

Summary

Working within a busy office environment, an excellent opportunity has arisen for an Apprentice to join the team at Transworld (Trading as Protocol Consultancy Services), based in Birmingham City Centre. You will play an important team role supporting colleagues including Training Advisers with administrative requirements.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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4 month probation period. Reviews and appraisals linked to pay increments.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8.00am to 4.00pm.

37 hours 30 minutes a week

Start date

Monday 7 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties to include:

To create and maintain learners files
Maintain the filing systems, manual and digital
To enter data into PICS, to maintain the information to the correct level, to produce reports as required for own and others use following GDPR
To create and maintain spreadsheets for own and other staff use
Identify and enter Registrations for Standards, Functional Skills tests & EPA . Check results and inform others
To provide general administrative support
To oversee any work experience learners at Protocol offices
To support effective team work and cover reception as required
To help meet all the designated KPIs
Liaising with internal departments to ensure an excellent level of service is provided
Scanning, filing, and archiving paperwork
Following company procedures
Recording, updating and archiving information
Use of office equipment (photocopier, fax machine etc.)

Where you'll work

THE OLD GUILD HOUSE
1 NEW MARKET STREET
BIRMINGHAM
B3 2NH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3
English and maths Functional Skills (if applicable)
Minimum of 6 hours off the job training per week at employer premises
One day per month training at Protocol Consultancy Services in Birmingham City Centre

More training information

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade Grade A*-C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

We are an approved Work-Based Training Provider for the Education and Skills Funding Agency. PCS is part of the Protocol Group of Companies and is a trading name of Transworld Publications Services Ltd. We deliver training across the West Midlands.

https://www.protocolgroup.org.uk/ (opens in new tab)

Company benefits

Pension scheme available.

After this apprenticeship

Full time employment following successful apprenticeship and EPA achievement.

Ask a question

The contact for this apprenticeship is:

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Jodie Simmons

jsimmons@protocolgroup.co.uk

01212362634

The reference code for this apprenticeship is VAC1000325616.

Apply now

Closes in 18 days (Friday 4 July 2025 at 11:59pm)

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