Administration assistant apprentice

Summary

Are you looking to kick-start your career in administration? We’re offering an exciting opportunity for a motivated and enthusiastic individual to join our team as an Admin Assistant Apprentice. This is a fantastic chance to gain hands-on experience while working towards a nationally recognised qualification.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Free parking Uniform provided Extra job training provided

Training course

Customer service practitioner (level 2)

Hours

Monday to Thursday 9am - 5pm, Friday 9am - 2pm.

37 hours a week

Start date

Tuesday 26 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Answer Enquiries:

Respond to customer questions via phone, email, live chat, or in person
Provide accurate information about products, services, or policies

Resolve Issues:

Handle customer complaints and find appropriate solutions
Escalate complex issues to supervisors or other departments when necessary

Process Orders and Transactions:

Assist customers with placing, tracking, modifying, or cancelling orders
Process payments, refunds, or exchanges when required

Maintain Customer Records:

Update customer accounts and keep accurate records of interactions
Ensure data entry is timely and error-free

Follow Up:

Follow up on unresolved customer inquiries
Ensure customers are satisfied with resolutions and service

Provide Product or Service Support:

Guide customers in using products or services
Troubleshoot basic technical or usage issues

Collaborate with Other Teams:

Work with sales, technical, or billing teams to solve customer issues
Communicate customer feedback to improve products or services

Meet Performance Goals:

Meet or exceed metrics such as call handling time, customer satisfaction scores, and resolution rates

Stay Updated:

Keep up with product changes, promotions, and policy updates.
Attend training sessions as needed

Maintain Professionalism:

Interact with customers in a courteous, empathetic, and helpful manner
Represent the company positively in all communications

Where you'll work

10 FOUNTAIN PARADE
MAPPLEWELL
BARNSLEY
S75 6FW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BARNSLEY COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

About this company

We manufacture and distribute products based on a Natural Cement based binder which has been in use for over 200 years. Natural Cement’s head office is based in Yorkshire, England. Our special products are used by all sections of the Railway, Civil Engineering, Water, Utilities and Construction industries throughout the UK & worldwide. The products have proven to be environmentally friendly, chemically resistant, easy to use, and time saving. They are especially useful in wet & cold environments. Fast setting with high early strength gain is a standard feature of all products.

https://naturalcement.co.uk/ (opens in new tab)

Company benefits

Bonuses available Christmas party

After this apprenticeship

Possible progression opportunities.

Ask a question

The contact for this apprenticeship is:

BARNSLEY COLLEGE

Amanda ogley

a.ogley@barnsley.ac.uk

01226216166

The reference code for this apprenticeship is VAC1000325389.

Apply now

Closes on Wednesday 30 July 2025

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