IT Apprenticeship
MAGNA SYSTEMS LIMITED
Warrington (WA4 6HL)
Closes on Monday 21 July 2025
Posted on 11 June 2025
Contents
Summary
At Magna Systems, they pride themselves on delivering proactive, relationship-driven IT support and consultancy to businesses across the UK. From Microsoft 365 and Azure solutions to cybersecurity, networking, and cloud migration – they empower their clients to grow with confidence. Now, they’re investing in the next generation of IT talent to grow.
- Wage
-
£15,200 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, with shift options of 8:00am - 4:00pm or 10:00am - 6:00pm.
37 hours a week
- Start date
-
Tuesday 22 July 2025
- Duration
-
1 year 2 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Acting as the first point of contact for client IT support requests via phone or email.
- Troubleshooting and resolving common IT issues like password resets, MFA setup, and connectivity problems.
- Configuring PCs, installing software, and helping ensure smooth IT setups for clients.
- Gaining hands-on experience with platforms like Microsoft 365, Azure, and Admin tools.
- Communicating with clients and colleagues using phone, email, and video calls.
- Learning how to deliver top-quality support and service — the Magna Systems way.
Where you'll work
Quayside
Greenalls Avenue
Warrington
WA4 6HL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Logical
- Passion for IT
About this company
Magna Systems comprises a team of skilled Automotive and IT consultants ready to implement the perfect solution for your business. Recognising the uniqueness of each business, we customise our IT and Business services to meet the specific needs of our clients. We are driven to support and improve your business utilising our range of products and services.
Company benefits
Private health insurance (after probation). Pension scheme. Bright HR – employee discount platform. A modern, supportive work environment that values personal development and continuous improvement.
After this apprenticeship
Through the Level 3 IT Support Apprenticeship, you’ll gain a comprehensive understanding of IT infrastructure, support systems, troubleshooting methods, and cloud services. Training includes live sessions, practical tasks, and one-to-one mentorship to ensure you build skills that last.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Katie Allan
katie.allan@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000325353.
Apply now
Closes on Monday 21 July 2025
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After signing in, you’ll apply for this apprenticeship on the company's website.