Apprentice Medical Receptionist

Summary

Working in a medium sized, local doctors practice. You will provide reception & care navigation services face to face and over the phone at the surgery. Be part of a team providing efficient services to colleagues, patients and visitors to the surgery.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Could increase to national minimum wage for persons age – depending on progress

Training course

Business administrator (level 3)

Hours

Between 8.00am - 5.30pm. Monday to Friday, up to 37 hours per week. No weekends or bank holidays.

30 hours a week

Start date

Wednesday 30 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Medical Receptionist Apprentice, you'll be initially responsible for (but not limited to) the following:

Serve patients by greeting and helping them, scheduling appointments, and maintaining medical records.
Welcome patients and visitors in person or on the telephone, and answering or referring enquiries.
Keep patient appointments on schedule by notifying clinicians of patient’s arrival and informing patients of any service delays.
Accurately obtain and record information relating to patient enquiries.
Protect patients’ rights by maintaining confidentiality of medical and personal information.
Maintain operations by following policies and procedures, reporting any potentially required changes.
Contribute to team effort by accomplishing related tasks and duties as needed.
To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries.
Scanning and filing of documents.
Processing of emails.

Where you'll work

171-173 BAWTRY ROAD
BRINSWORTH
ROTHERHAM
S60 5ND

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RNN GROUP

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful candidates will continue their studies with apprenticeship specialists, RNN Group at their Rotherham campus both remotely and day release on the 3rd, 6th & 10th month, giving you the training and support you need to become an all-round business administrator.

The Apprenticeship Standard you will be studying is Business Administration Level 3.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience
Friendly and approachable
Supportive and dedicated

Other requirements

They are looking for someone who can get there every morning punctually (consider the company and college location), listen/learn and use their own initiative to quickly become a valued of the team. The successful candidate will be require to have a full DBS check.

About this company

Information about the company Brinsworth and Whiston Medical Centres is a two Partner, Personal Medical Services (PMS) training practice, employing salaried GPs and Physician Associates and have been in existence for over 50 years serving the community of Brinsworth. The doctors and staff of Brinsworth and Whiston Medical Centres are committed to the provision of High Quality Patient Care through: • The delivery of services which are timely, considerate and responsive to the needs of our patient population. • A clear focus on customer service. • Continually monitoring our services with an aim to adapt our range of services in keeping with all developments in healthcare. They offer a wide range of health services, including medical advice, vaccinations, examinations and treatment, prescriptions for medicines, referrals to other health services and social services and more.

http://www.brinsworthmedicalcentre.co.uk (opens in new tab)

After this apprenticeship

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.

Ask a question

The contact for this apprenticeship is:

RNN GROUP

Lorraine

lorraine.savage@rnngroup.ac.uk

07713 319356

The reference code for this apprenticeship is VAC1000325345.

Apply now

Closes in 24 days (Thursday 10 July 2025 at 11:59pm)

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