Apprentice Sales Office Administrator Level 2

MICRON HYDRAULICS LTD

BRADFORD (BD4 6SG)

Closes in 15 days (Monday 30 June 2025)

Posted on 10 June 2025

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Summary

We are looking for a motivated and enthusiastic individual to join our team as a Customer Service Level 2 apprentice. This is an excellent opportunity to gain hands-on experience while working towards a nationally recognised qualification in customer service.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday - shifts to be confirmed by the employer.

37 hours 30 minutes a week

Start date

Tuesday 1 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assisting in the preparation of quotations
  • Dealing with goods in/out and associated paperwork
  • Dealing with customer enquiries
  • Conduction customer surveys
  • Informing customers of order progress
  • Dealing with purchase orders etc
  • Dealing with logistics firms
  • Using computerised systems
  • Dealing with negative feedback
  • Covering for colleagues in absence

Where you'll work

WHARFEDALE ROAD
EUROWAY TRADING ESTATE
BRADFORD
BD4 6SG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CALDERDALE COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Patience

About this company

Micron Hydraulics is a second generation family owned specialist hydraulic pump and motor repair centre. It is the only company accredited in the UK to repair for five major brands: Bosch Rexroth, Parker, Danfoss, Linde and Sauer Bibus.

After this apprenticeship

Outside Sales / Product or Customer Account Owner

Ask a question

The contact for this apprenticeship is:

CALDERDALE COLLEGE

Shannon Ingham

shannon.ingham@calderdale.ac.uk

The reference code for this apprenticeship is VAC1000325176.

Apply now

Closes in 15 days (Monday 30 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.