Facilities Service Operative Apprenticeship

ALZHEIMER'S & DEMENTIA SUPPORT SERVICES

Kent (DA11 8AE)

Closes in 26 days (Thursday 31 July 2025 at 11:59pm)

Posted on 4 July 2025

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Contents

Summary

ADSS is an award winning Dementia Charity based in Northfleet, Kent. The Facilities Service operative will work alongside the Office Manager to help maintain the charities facilities to a ensure a safe, clean and functioning environment for staff, visitors and the people we support living with dementia.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Facilities services operative (level 2)
Hours
Monday to Friday - 9am - 5pm

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To maintain the appearance of the site, checking the premises regularly, recording and undertaking necessary repairs, and sharing responsibility for the day-to-day maintenance of the building, including ordering and supervising repairs for small maintenance contracts and improvement schemes, ensuring best value for money is achieved  
  • To carry out the programme of grounds maintenance
  • To inform the Office Manager immediately of any concerns about the quality of work or behaviour of any site staff, including cleaners and contractors  
  • To help maintain water and air safety on site by undertaking checks as required, to ensure its legionella safety at any time.
  • Maintain all kettles and urns, undertaking checks as needed, to ensure their water safety at any time  
  • To assist with room bookings 
  • To help maintain a Dementia Friendly environment and our Dementia Friendly Garden  
  • Oversee the daily upkeep and safety of the premises and help the Office Manager to lead for Health and Safety across the organisation, managing issues as they arise 
  • Support the Office Manager in managing all contractors associated with the servicing of the premises.
  • Troubleshooting and supporting colleagues where necessary with ICT issues. 
  • Support the Office Manager to ensure all purchased services are cost-effective. 
  • Support the Office manager in implementing improved processes and new technologies, and collaborate with management and relevant team members to achieve these improvements. 
  • Provide excellent levels of customer service and support to colleagues. 
  • Support the Office manager in driving improvements to operational policies and procedures and monitoring compliance with all policies and procedures in line with the organisation's values. 
  • Maintain clear and accurate operations documents/procedures for reference purposes on the compliance system.
  • Help the Office manager ensure that all building documentation (policies, procedures, guidelines, and statutory requirements) is regularly reviewed, updated, and in accordance with changing legislation/compliance. 
  • Proactively engage with training, regular supervision and team meetings as necessary for the delivery of this post’s responsibilities. 
  • Help the Office manager to plan, manage and implement scheduled and ad hoc maintenance and refurbishments. Ensuring contractors are monitored and controlled while on sites in accordance with client instructions 
  • Support the aims of Alzheimer’s & Dementia Support Services and act as an informed advocate wherever possible. 

Where you'll work

Safeharbour Memory Wellbeing Centre Coldharbour Road Northfleet
Gravesend
Kent
DA11 8AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE SKILLS PARTNERSHIP LIMITED

Your training course

Facilities services operative (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
  • Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
  • Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
  • Carry out health and safety checks in accordance with SOPs
  • Report the findings of health and safety checks in accordance with SOPs
  • Identify risks, hazards and threats to people, property and premises in accordance with SOPs
  • Act on the findings of health and safety checks in accordance with SOPs
  • Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
  • Report on the actions taken in accordance with SOPs
  • Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
  • Respond to customers’ queries and incidents in accordance with SOPs
  • Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
  • Deal with complaints in accordance with SOPs
  • Keep customers informed of developments, issues and delays in accordance with SOPs
  • Apply policies in sustainability and corporate social responsibility in accordance with SOPs
  • Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
  • Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
  • Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
  • Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
  • Report the findings of premises and equipment inspections in accordance with SOPs
  • Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
  • Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
  • Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
  • Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
  • Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
  • Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
  • Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
  • Greet and treat visitors in accordance with SOPs
  • Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
  • Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
  • Report issues and problems in accordance with SOPs
  • Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
  • Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
  • Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
  • Report the correct operation of FM buildings and equipment in accordance with SOPs
  • Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
  • Complete and keep up-to-date personal development plans
  • Keep FM-related skills up-to-date
  • Keep FM-related knowledge up-to-date
  • Manage customer expectations in accordance with SOPs and organizational expectations
  • Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
  • Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
  • Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
  • Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
  • Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
  • Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
  • Carry out health and safety checks in accordance with SOPs
  • Report the findings of health and safety checks in accordance with SOPs
  • Identify risks, hazards and threats to people, property and premises in accordance with SOPs
  • Act on the findings of health and safety checks in accordance with SOPs
  • Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
  • Report on the actions taken in accordance with SOPs
  • Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
  • Respond to customers’ queries and incidents in accordance with SOPs
  • Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
  • Deal with complaints in accordance with SOPs
  • Keep customers informed of developments, issues and delays in accordance with SOPs
  • Apply policies in sustainability and corporate social responsibility in accordance with SOPs
  • Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
  • Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
  • Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
  • Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
  • Report the findings of premises and equipment inspections in accordance with SOPs
  • Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
  • Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
  • Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
  • Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
  • Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
  • Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
  • Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
  • Greet and treat visitors in accordance with SOPs
  • Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
  • Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
  • Report issues and problems in accordance with SOPs
  • Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
  • Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
  • Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
  • Report the correct operation of FM buildings and equipment in accordance with SOPs
  • Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
  • Complete and keep up-to-date personal development plans
  • Keep FM-related skills up-to-date
  • Keep FM-related knowledge up-to-date
  • Manage customer expectations in accordance with SOPs and organizational expectations
  • Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
  • Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
  • Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations

Your training plan

Most of the apprenticeship is spent working. You'll learn on the job by getting hands-on experience.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Desirable qualifications

GCSE in:

English (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Physical fitness

Other requirements

Role includes manual handling for deliveries and working outdoors to maintain site appearance.

About this company

Alzheimer’s and Dementia Support Services are Kent’s biggest independent charity, and an award-winning charity – Kent Charity of the Year 2024, who are dedicated to providing support to people affected by dementia. We have been working within the Dartford, Gravesham, and Swanley since 1991. Since the 1st April 2022, we have expanded our support to the following areas: Chatham, Strood, Gillingham, Rochester, Maidstone, Malling, Sevenoaks, Tunbridge Wells, Tonbridge, Weald, Sittingbourne, Sheppey, and Faversham. We have a local reputation for providing excellence in dementia support and care which is testament to the hard work and dedication of our Board of Trustees, management, staff and volunteers. The charity was previously registered under charity number 1024385, prior to incorporation in 2017. We are the local specialist dementia service and we empower people affected by dementia to carry on their chosen lifestyle. We equip people with the knowledge and practical support to live with dementia. People affected by dementia are at the heart of everything we do and are encouraged to be involved with our services, at all levels, enabling us to offer unique and bespoke support. Alzheimer’s and Dementia Support Services is a local charity which allows us to focus our support carefully to the needs of the local community and each and every person we support.

https://www.alz-dem.org/ (opens in new tab)

Company benefits

Pension, Life Insurance, Medicash Health Plan, Blue Light Card, 25 days annual leave.

After this apprenticeship

  • Facilities Supervisor

Ask a question

The contact for this apprenticeship is:

ALZHEIMER'S & DEMENTIA SUPPORT SERVICES

Penny Barnes-Farnham

penny.barnes-farnham@alz-dem.org

01474 533990

The reference code for this apprenticeship is VAC1000325138.

Apply now

Closes in 26 days (Thursday 31 July 2025 at 11:59pm)

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