Apprentice Administrator

Summary

This position offers a great opportunity to gain a business admin qualification. You will be involved in speaking with patients, GPs and providing admin support throughout the practice. Duties include: liaising with other outside agencies including hospitals, ambulance control or other bodies by either phone or e-mail, and issuing of prescriptions.

Wage

£23,809.50 a year

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Training course

Business administrator (level 3)

Hours

Surgery hours are Monday – Friday 8.00am – 7.00pm.

37 hours 30 minutes a week

Start date

Monday 7 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Making patient appointments over the telephone or with direct patient contact, this includes booking into the hubs where appropriate
Reception of patients and other visitors to the practice
Accurately recording requests for home visits and ensuring patient medical information is available to the doctor
Liaising with other outside agencies including hospitals, ambulance control or other bodies by either telephone or e-mail
Issuing of repeat prescriptions
Data input
Registration and documentation of new patients and temporary residents to the practice, including reorganisation of patient notes when they are received, ensuring new patient checks are carried out
Updating of patient details on the notes and computer
Completion of tasks
Reviewing and actioning test results when needed
Monitoring of the recall system
Dealing with the incoming post, scanning, and distributing it to the appropriate member of staff
Photocopying of patient records for legal purposes
Ensuring equipment on loan to patients is recorded and returned and the equipment is cleaned and fully functional
Ordering stocks and supplies as necessary
Dealing with ad-hoc requests from other members of the Primary Health Care Team
Responsibility for checking and securing the premises, setting the security alarm
Any other duties as may be allocated from time to time according to the needs of the practice

Where you'll work

MILL RD SURGERY
ECCLESFIELD
SHEFFIELD
S35 9XQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD COLLEGE, THE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Aprenticeship Standard
Training will be provided by The Sheffield College
Attending college either remotely or on site once a month

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C or L2 Equivalent)
Maths (grade 4/C or L2 Equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

An apprenticeship at Mill Road Surgery offers a fantastic opportunity to gain a qualification combined with valuable work experience at one of Sheffield’s GP Practices. We are one of five practices in a Network who work together to provide services to patients in the North of Sheffield. Your apprenticeship will be in a secure and stable environment for you, with on-the-job training to make sure you become a valued member of the workforce from the start. As an employee, you will work within our policies and guidelines whilst you are working with us. We are a friendly practice team and are looking for an applicant who wants to work in a patient/public environment, have good telephone and keyboard skills, enjoys a varied job role, and is flexible in an approach to work. You will need to have a good understand of confidentiality and what that means in a healthcare setting. In return we will support you through your qualification and ensure you have a good grounding to further your career.

https://www.millroadgpsurgery.co.uk/homepage (opens in new tab)

After this apprenticeship

A possible full-time job opportunity

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

Alice

Alice.mee@sheffcol.ac.uk

The reference code for this apprenticeship is VAC1000325135.

Apply now

Closes in 12 days (Sunday 29 June 2025 at 11:59pm)

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