Administration and Office Management Apprentice

Summary

Green Metro Coaches has grown from 0 vehicles to 12 in less than a year. We are looking for an apprentice to assist with managing clients, staff, compliance and bookings. A desire to learn and take on responsibility is essential. This is a young business, and we don't see this as a short journey - apply to be our apprentice and join us on the ride!

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Competitive salary offered which will be reviewed after 6 months.

Training course

Business administrator (level 3)

Hours

40-hours a week Monday to Friday anytime between 8am and 6pm. This may need to change in the future depending on how the business develops.

40 hours a week

Start date

Monday 28 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are a young business, learning all the time. We have grown from 0 vehicles to 12 in less than a year. Managing the clients and staff, the compliance and the bookings would be the ultimate goal along with the existing team. A desire to learn and take on responsibility would be a great attribute. We don't see this as a short journey, the company will grow in a natural direction, and we will all be along for the ride.

Working alongside our existing team, your duties will include:

Dealing with enquiries - you must be confident in person and both on the phone and with e-mails/written responses
Liaise with customers to book private hire bookings for events, domestic and international travel and shorter one-off journeys
Complete paperwork and records associated with bookings alongside liaising with colleagues and customers to ensure a successful outcome
Oversee and check compliancy of all bookings
Assist with advertisements
Support the team to continue with our planned growth of the business

This will be a busy and demanding role, so we are looking for someone who is mature and able to take on responsibilities. We appreciate our staff and offer a competitive salary that will be reviewed after 6-months.

Where you'll work

47 WOKINGHAM ROAD
READING
RG6 1LG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NEWBURY COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Our existing team will train the business administrator apprentice on every aspect of a coach company from clients to bookings; to record keeping and advertising - everything you need to know to work successfully in the industry!

More training information

The Business Administrator Apprenticeship is delivered fully in the workplace. You will be supported throughout by a Development Coach from Newbury College so that you can confidently demonstrate the required Knowledge, Skills and Behaviours by the end of your Level 3 apprenticeship.

Your Development Coach will meet with you regularly either remotely or in your workplace. Your employer will give you time in your working week to focus on your apprenticeship.

Please note: If you are aged 16-18 and do not have a GCSE grade 4/C or equivalent in either or both English and maths, you will be required to take Level 2 Functional Skills alongside your apprenticeship. Apprentices aged 19+ can decide whether they wish to take Functional Skills and this will be discussed as part of enrolment.

English and maths lessons will be delivered in person at Newbury College. 16–18-year-olds must achieve Level 2 in the required subject/s before they are able to complete their apprenticeship, and they have the whole duration to achieve these if required.

At the end of your apprenticeship you will have completed the Level 3 Business Administrator Apprenticeship Standard and will be required to complete an End Point Assessment (EPA). Your Development Coach will support you with preparing for your EPA.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or higher)
Maths (grade 4/C or higher)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Driving Licence required
Strong Communicator
Computer Skilled
Experience of e-mails
Record Keeping experience
Innovated
Team Player
Brave
Articulate
Keen to learn

Other requirements

Do you have a driving licence?

About this company

Green Metro Coaches is a new company that has been trading for less than 12 months. It is part of Green Metro Cars that has been trading for over 10 years. Green Metro Coaches primarily deals with private hire bookings for events, domestic and international travel and shorter one off journeys. As we grow we need staff to handle staff and customer communications and progress as we get bigger.

http://www.greenmetrocoaches.co.uk (opens in new tab)

After this apprenticeship

A permanent position is available on successful completion of the Level 3 Business Administrator Apprenticeship. The company will invest time and effort in the right candidate as they are looking for someone to stay and grow with the business. The successful candidate's future role is in their hands as this will develop over time as they become more experienced and the business progresses.

Ask a question

The contact for this apprenticeship is:

NEWBURY COLLEGE

The Apprenticeship Team

business@newbury-college.ac.uk

01635 845229

The reference code for this apprenticeship is VAC1000325108.

Apply now

Closes in 31 days (Monday 14 July 2025 at 11:59pm)

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